[Resolved]  Vacations Gateway — Free Laptop assurance against package booking - Fraud and forgery people

Address:Chennai, Tamil Nadu

My name is Bhuvaneshwari from Chennai. This Vacations Gateway people sent an email for getting free laptop against package booking and over phone he assured me that this is as an customer support & promotional package. Insisted me to go for booking the package (Rs 7779/-) on that day itself as it is valid if we book the package on the same day. Now, they are telling some stories when i am asking about the free gift (Dell Inspiron Laptop). First, one person in the name of Rishap, second in the name of Prakash and third in the name of Narayan have spoken to me and was telling me that your laptop has been despatched via gateway logistics courier but it returned back as service is not available at Chennai city. Second in the name of Prakash informed me that the laptop has been despatched via Agarwal Packers and Movers but when i enquired that Agarwal packers and movers by mentioning about the reference id given to me, i am informed that nothing has been sent to them to deliver with that id. Now, once again i wrote all these communications to the customer service desk ([protected]@vacationsgateway.com.co and [protected]@vacationsgateway.com.co), the third person in the name of Narayan contacted me and telling your free gift will be reaching you by Aug 15. In that mail i have warned them also, if you are not solving my problem, all the communications happened will be sent to PMO's office and Press with all proof. Still they are silent. If any lawyer/police/press/media come forward to tackle the issue, it will be of great help to stop these kind of forgeries in future. I am requesting all of you who have been cheated like me by them, pls send all the proofs to press, media, police, womens cell, PMOs office, to protect the public from these kind of forgeries. One more request this issue should be posted in face book for wide publicity about their fraudness and cheating.
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Aug 14, 2020
Complaint marked as Resolved 
Vacations Gateway customer support has been notified about the posted complaint.
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Dear Sir,

We are sorry to read about the issue. We would request you to kindly mention your booking id, transaction id and any other info regarding to your complaint. Keep detailed records of mails, names, times and dates relating to your complaint. Any genuine complaints we receive are treated seriously and investigated immediately. You can also Share your contact details and related info at http://goo.gl/RVgDCo listening for our team to get in touch with you. Assuring you best of our services.


Please call our Customer Services Team on:

Support No: +[protected], +[protected]

Email us at: [protected]@vacationsgateway.com.co

Regards

Vacations Gateway Team
As promised over phone, please refund my amount. Can you update the same to me that when the money will be refunded?

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