[Resolved]  Vacations Gateway — Misleading & mis-commiting to sell the package and taking people for ride.

Address:

Bangalore, Karnataka

Dt: 22/12/2014 Dear Sir/Madam Ref: Vacations gateway reference no.: 00027519 I would like to bring to everybodies notice the dubous and unfair trade practice this company follows to trap innocent people and sell their holiday packages. A sales representative of the company makes a web based call (tel: [protected]) to a person and offers them a holiday package by telling them that they have been selected by the company for using the payment gate of one of their channel partners “ICICI payment gateway” and are elegible for a free assured gift if you register’s for holiday packages that is being offered obsolutely free. The offer is valid only for the day and is being offered to very few selected people from each palce. They tell that once you register for the package you will be getting a confirmation call from their logistic division with in half an hour to confirm the package details and gifts that is assured and the package along with the assured gift would reach us in a weeks time. But once the deal is is done nobody calls. When you call their customer care you don’t get proper response. When you send them a mail enquiring the status you are informed that the company dosen’t offer any gifts for registering a holiday package. Gifts are offered to people who give referrals that to depends on number of converstion that happened and the package can neither be cacelled nor refunded. My case is also similar, Mr. Anil Sagar from vacations gateway had call me on 4th oct 2014 afternoon around 4.00pm. He had informed me that since I have been using icici payment gate their channel partner, I am being offered a free gift (i.e sony xepria z2 tablet wi-fi+3g whose market value is rs. 49990/-) obsolutely free if I register for Thailand/Malaysia package which was worth rs. 7799/- on the same day. The offer was valid for that day only and was offered to selected four people from Bangalore. At the time of making payment he even bettered the offer by sujjesting that if I register for 2 packages I will be elegible for assured gift of dell laptop worth rs. 64500/- which I turned down and opted for single package. He even made me choose the color of the xepria tablet which was assured to me. Once the payment done he sent me 3 mails. 1 confirming payment receipt and giving me registration no.: SDL 00027519. 2nd assured gifts details. 3rd package details. He had also informed me that I will be getting a confirmation call from their logistic department and confirm the package details and after that the package along with assured gift would reach me in a weeks time. But since I had not received and confirmation call even after 3 days I tried reaching their customer care but it was of no use. After many calls and mail finally I received a call on 14th oct asking 4-5 days time to cross verify and update me about the same. In subsequent mail they informed me that company dosen’t offer any gift a 1 pakage registered and gift are only given on referral converstions. Finally on 27th oct I received 1st confirmation call and during that call I brought to their notice all the mis-commitments anil sagar had made during selling the package, to which the person on the other end requested me to forword all the mails I had received from mr. anil sagar so they can cross verify and get back to me and leaving the verification process incomplete. After that there has been obsolutely no response from them nor I have received any package till date.