[Resolved]  Via.com — Refundable ticket not refunded

Address:

Bangalore, Karnataka

On searching the tickets, the tickets were shown as refunded. The iternary sent, there was no information for refund, and condition were mentioned that cancelation is as per airlines rules. Also on other ticket booking websites it was refundable. Checked on airlines page for Q class maximum Rs. 1800 are deducted. ticket value was 11000, via has only refunded 1087, when i cancled the ticket on their website. as per rules mentioned in the ticket sent to me on email. So never book any ticket on via. they dont refund and cheat the customer. please advice how to legally sue them and get back Rs. 10, 000