Video Con d2h — Unsuccessful amount Rs.792/- not yet refunded

Address:Coimbatore, Tamil Nadu, 641016

Videocon Customer ID :[protected] I have recharge the above customer id for Rs.792/- on 14.12.2015 @10:33:33 a.m. and the transaction was not successful and the amount was deducted from my bank account. Please refer the following messages which was received by me : Number: DM-lvbank Content: Transaction of Rs.792.00 made on LVB card XX0621 at Videocon D2H Ltd Mumbai in on 14-DEC-15 and the balance available in your account is Rs. 2840.69 Time: 14/12/2015 10:33:33. The unsuccessful transaction amount of Rs.792/- not yet refunded to me. Please refund the amount of Rs.792/- So, again recharge the above customer id for Rs.792/- on 14.12.2015 @10:36:33 a.m. the transaction was successful and the amount was deducted from my bank account. Please refund the amount. Please refer the following messages which was received by me : Number: DM-lvbank Content: Transaction of Rs.792.00 made on LVB card XX0621 at Videocon D2H Ltd Mumbai on 14-DEC-15 and the balance available in your account is Rs. 2048.69 Time: 14/12/2015 10:36:33. You had credited Rs.792/- only on the successful transaction. The unsuccessful transaction amount of Rs.792/- not yet credited in my bank account. Please do the needful immediately. Kind regards Shyamala
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Shyamala,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Dear Shyamala,

We would like to inform you that recharge of Rs. 792 was already updated in your d2h account on dated Dec 14, 2015 along with recharge benefit “Pay for 03 months & get extra 04 days free subscription” on South Silver Pack. Please note that your current base pack is SOUTH SILVER with monthly subscription of Rs. 203 and apart from the base pack you have requested for ENGLISH ENTERTAINMENT add-on with monthly subscription Rs. 62, current account balance is of Rs. 652.15 as on Jan 06, 2016 with next recharge date Mar 20, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.

Warm Regards,
Videocon D2H

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