[Resolved] Videocon — AMC Card not issued even after 6 months. | |||
Hi, I opted for AMC for my refrigerator at INR 1250 but the AMC card is not issued yet, after continuous complaining to customer care and branch manager they are not able to issue it, now they have stopped responding to my calls and mails. Please help me what can i do next to expose this froud . I have receipt and mail chain. Regards Aditya Sharma [protected] Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Oct 20, 2015 Videocon Industries Customer Care's response Dear aditya.[protected]@gmail.com, We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out. Regards, Videocon Online Team | |||
 5 Comments | |||
Comments
I have already done that, it has been about 6 months nobody is listing, infact people has stopped responding .I was in Discussion with Mr. IRSHAD SAIFI - [protected], Branch Service Manager Mr. MANJEET SINGH-[protected] who has now stopped responding.
Reply
GHA[protected] - please find your required information
Well thanks a lot after 6 months and repeatedly calls solution was returning my money back .
Will never recommend anyone to make any kind of deal with videocon, who never looks towards there customer .
This was not the first time i faced such problem with videocon service, once earlier too when the engineer took almost 10 days even then he was not able to resolve the issue and after repeatedly complaining he just made the refrigerator as it was, i had to take help from outside unauthorized service provider.
My feedback - Remove 3rd party service provider to provide better service experience to customers .
Will never recommend anyone to make any kind of deal with videocon, who never looks towards there customer .
This was not the first time i faced such problem with videocon service, once earlier too when the engineer took almost 10 days even then he was not able to resolve the issue and after repeatedly complaining he just made the refrigerator as it was, i had to take help from outside unauthorized service provider.
My feedback - Remove 3rd party service provider to provide better service experience to customers .
And thanks a lot for Consumer Complaint Forum who really helped to get issue resolved.
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