Videocon Industries Complaints & Reviews

Customer i'd[protected] complaint no[protected] we have been facing the issue of videocon d2h service for the last 6 days, we are not able to see channels such as star plus, colors, utv movie, utv action, star india, movie ok, there are many more channels. We're getting the message as "this channel is not subscribed". So i want to understand why our current package is not working because we have already paid the monthly amount......

Customer id :[protected]

On april 7 2019, i have requested to videocon team to get a service of relocation.
As a part of deinstallation the field engineer visited and completed the process. I paid an amount of 400 cash to the field engineer. He acknowledged that the rest 50 rs will be paid during reinstallation. After so much of fighting d2h team finally reinstalled my service after 1 month and at the time of reinstallation...

Hi
My coustomer id is[protected].bin this month I had raised a request to videocon d2h coustomer care to replace set up box as old one got damage. Executive told me about expenditure that is 450 rs. Box was replaced but technician chager me 600.
After that on 20 of this I made recharge of rs 250 and received the balance of 160 only.
After checking with coustomer care no satisfactory ans received. They taken my complaint...

Hi,

My customer id is 72835661

Videocon d2h site is not working, i am trying to updating my plan but not get any help from site. D2h infinity app is also not working. I tried many times.

My d2h balance is ended up well before time then i have make a call to customer care executive, he told that you have active sony pack & some other channels that i m not requested till date.
Why i have...

Engineer visit due to dish error.
As per confirmation i paid 290 rupees in cash. On 28 april 2019
After some day 200 rupees
My dish
A/c debit.. Without my confirmation
I complaint registered on 11th may..
13may
15may
17may
19may
20may
21th may 19
I have called more than 100th time during 11days...
But no responses
Complaint no[protected]
[protected]...

I am using videocon dth. As per trai order broadcaster created hd bouquets. Dth should provide broadcaster bouquets. Videocon d2h thery not providing zee broadcaster hd bouquets and tv 18 hd bouquets. For this i sent a mail but they replied they do not have "zee entertainment hd bouquets and tv 18 hd
Bouquets" in our d2h platform.

So i need answer why ther are not providing broadcaster hd bouquets. It si provided by...

Logged complaint at customer care taken date of visit as Saturday 18.5.19 but no one visited to resolve the issue. Neither received any calls. Have marked mail twice to customer care but no resolution, cust I’d : 91276336
Mob no [protected]. Please confirm where I need to submit my complaint to get the issue resolved as facing this problem of signal not available since a month .
Awaiting revert at the earliest...

I would like to bring to your notice that the given complaint for repair of Videocon washing machine has been unattended since last 10 days despite regular follow ups, so need your help in its resolution.
We are an old Videocon customer and have purchased many products of your company along with 3 washing machines. We are facing problem with a washing machine and have raised the complaint on 10th May19 vide ref # ID LP[protected]...

Very worst service, since 9 days i am requesting for service engg to set the dish antenna. Customer representative staff always responding like we escalate the issue it will get resolve within 8 working hrs. Sr. Supervisors are very arrogant, they cut the call and response time is more then 30min.
No follow up of customer request by call center team....

Dear team i was given call on reinstallation of my D2h PIN 500014 to 500043 on[protected] but no can will be attend your service engineer and my complaint was closed by without installation complaint no[protected], its closed and am raised complaint no is[protected] this was also closed with out installation your service is very very bad pls do action and provide your Enjaneer on urgent basis my customer ID is[protected]....

My customer id is[protected]

I want to emphasize on the fact that the service provided by videocon is very very poor. The customer care people are telling and sending messages with new deadlines every time that it will be resolved within 96 hours, then 24 hours then 8 hours 9. It seems our time has got no value and only task we have is to call videocon d2h customer care, hold lines for 5mins, 10 mins and get a new deadline for...

Sir,
I had registered a complaint on 14.05.19 for fixing of the dish antenna as it is dislocated from its position due to cyclone Fani. But till date, no one has attended the issue. Every time (even 06 days after the complain and 16 days after the cyclone) I call the customer care for resolving the issue, I get the same answer, to weight for 96 Hours. Then, when the 96 Hrs will be completed????? When will I be able to watch the TV...

My D2h is hanged at logo d2h. When I called at customer care I was asked about the problem, which I explained, and told they are solving it after 5 minutes call was transferred and I was asked again what help I needed, which is very harrasing that at every call transfer I explain my problem again and again, it should be explained by the executive who has handled the call at first step. Then your executive Reema denied to help me with the...

I raised request to reactivate the connection on 12th of may, they didn't activate the connection, when i called again on 14th may they said the complaints has incomplete information and raised again and they confirmed it will get active by 4.30 pm, but till now it is not actived. Everyday i am following with them couple of time and every time at least i have spend minimum 2 hrs on the call....

Hi, very worst service by videocon dth.. I had been using this from 2 years. I have complained regarding setup box issue. Still not resolved for 20 days.. Customer care executives are arrogant and careless.. Engineer will visit and move without resolving just to show their visit and disappear.. Will not pick calls later as they are least bothered.. Just because of engineers mistake i lost around 2800 rs too worst engineer team. And still...

I havw raised a complaint about my no signal issue and they told that with in 72hr engineer ll visit your place but till now no call or no one visited yet...my complaint number is[protected] and id is[protected]..when ever m calling to customer care they are just transferring call to supervisor but after 1/2hr call disconnected automatically while hold ...disgusting services ...already 7days over......

Our d2h services with id no 60075794 is offline for over 15-20 days, and no agent is willing to visit to resolve the issues, despite calling several time and follow up. Every time customer care is saying that they will send an engineer, which is no where to be found. Even calls, mails and contact to the nodal officer vishwanth n, is of no use and no email acknowledgement or response nodel office details aashirwad, #215, 3rd floor, 12th...

My led tv which was purchased[protected] with 5 year warranty, my tv is not working even not getting on,
On 2 march 20019 i complaind to company regarding this, but did not got any solution yet nowe, when i call customer care no ([protected]) they tell about that they are not having that part and ordered to company for that damage part but not received,
My complain no is (1) lp[protected]
(2) lp[protected]
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In continuation with yesterdays complaint, today videocon dth service engineer visited my home and told that lnb got damaged and reason he told that i have kept my dth discontinued for long days. This reason of lnb damage is surprise for me.
So i have paid total 400 rs. (200 for engineer visit+200 for lnb)
After doing all this, my dth doesn't showing all channels and now cc is telling me the reason in due to cyclone, server...

Hi

There is no service being provided by d2h. But money is being deducted for no service. Every time we call customer care new complaint is registered and very next day it gets closed. Not sure for the reason it is getting closed. Evry day have to call them for raising complaints.

There is literally no care taken for sending service engg for checking the issue.
Very humilating service from d2h.
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