Videocon Industries Complaints & Reviews

Dear Team,
I have recharge online two three
days back by selecting the required channels.We
were able to see the selected channels from last one and half
week.But again as per last month issue we are not
able see the selected channels also.
After doing the recharge also
channels getting discontinued, what type service you all are
providing to the customer.Why this is happening
again...

Subject: No repsonse from Service centre

Dear Sir, I have running AMC's for my 2 AC's, Fridge and Washing machine and need to extend my AMC for another AC. I have many times called the call centre but do not have any response from your team. I am a loyal Videocon client and have several products but am now disappointed by the level of response. Please urgently have a service engineer call and visit me.

Regardsbr...

I have been trying to chose channels for my 3 multi-room d2h connection for last 2 months, but there is no solution it seems.

The customer care is pathetic, they don't connect for at least 20 - 30 minutes, even after getting connected, their standard answer is to choose the channels from their website.

The website is even more pathetic, it doesn't work

Their app doesnt work either.

Emails...

Hi,

I am from sri lanka. I bought a videocon d2h. This d2h registered some other name. I want to change it. Because i cant access anything from this name and this registered telephone number.

Name:- bharathiraja
Custome id:[protected]

Please change this registration name to suwarnarajah and change the registration number to +[protected].

Thank you...

I have purchased the HD Channels consisting of all the Hindi channels and not the sports channels. I have paid for the same in the beginning of the month and 2 days back i wanted to buy the sports channel.

But in doing so, the website is putting up the previous channels and other costs which doesn't make sense. the channel is costing Rs. 38 and the website is asking me to pay around Rs. 400.

Also, I have been...

Sir /mam

i am amit kumar rana. i have a d2h videocon connection under user id 28991573. i had recharged my above said connection on 3 April 2019 with Diamond sports pack, but service provider automatically added some add on channels in my pack without my selection of that channels on their website. today when i switch on my TV than i got a massage of recharge date is 22 April 2019, which is too early as per my selection of...

I need do change the mobile number for vedeocon d2th
I have loss the mobile number so i need do change the mobile number
Customer id:[protected]
New mobile number:+91-[protected]
Please need to change mobile number. I have loss mobile number.
Name:subbiah
Address
Sivanthanpatti
Vembanpatti (Post)
Gandarvakkottai (Tk)
Pudukkottai (Dt)
Tamilnadu (State)
India...

I am using d2h services since july 2015 but in dec 2018 there was fault in setup after complaint they changed and charged Rs. 400/- for the same after that same thing happened after around 40 days so after complaint they again changed it and charged Rs. 200/- after that same thing happened again within month they changed it again and now the same thing happen again and when i complained they want to charge me for the same. So they are making...

I will never trust on videocon again as its after sale service is very bad as on of the electrician came to me after complaint he comes after 4-5 days after 40-50 calls and refused to do worck at same time and said to me he will come tomorow to solve the problem but until now he didnt visited my home and asking for bill from me i showd my bill and my washing machine is in waareenty its 1.5 yr old really ill not purchase from videocon next...

Hi i am a user of videocon d2h and under this new trai rule, i am not getting any zee channel hd bouquet provided by zee channel like “zee family hd” or “zee all in one premier hd” in videocon d2h bouquet list/add on list, only sd bouquet addon is available. To add zee hd channels we have only option of either adding them ala carte or taking videocon combos. I have even visited their office and asked them to add the bouquet combos...

I am suscriber of videocon d2h services with consumer id no.[protected]. We have sufficient balance in our a/c & subscription validity up to 19.05.2019. From yesterday evening 0800 pm onward videocon d2h has stopped airing our preferred channels abruptly. As per their instructions, we have given list of preferred channels for not less than 5 times since 14.04.2019 on wards but still we are unable to view our preferred channels. How a service...

I have one id of videocon dth and two connection last few days i notice that recharge value is high before new trai rules my recharge is 650-700 for
Two connection now it is 1000+ i checked online & call customer care for change my plan they told me it only possible online. Now from last two i have changed my plan many times & call customer care but either plan change neither they give me answer my question. What i do. My customer...

Videocon D2h is now charging me without providing the desired service.
I keep recharging but not getting the channels i opt for. I tried reaching out to their customer care team but no one picks the call and if if raised a request for a callback no one calls me.
I am suffering from last 3 months with the same issue and no one is helping me.

Please help....

I get " Repeated error message smart card not inserted properly" this error message since last 7 days frequently. I called videocon d2h customer care but they told me to call after 1 hour. every time i called them they said call after some time.At one time one representative just cut phone while i'm talking with them.
My customer ID is 80466965. Please take some action against it because they are fooling customers....

Unable to login to videocon d2h since last 2 months.
Despite putting otp through rtn for so many times it asks for email.
Tried to resolve it through email and password but same problem appears again and again. It shows invalid credentials. When registering new account, it says that already registered.
Thus unable to create my own channels pack as par trai guidelines.
Unable to contact customer care numbers including...

I am using videocon d2h past 4 years now. Since 20 days after the trai rules i selected my channels and the amount increased, still i paid to videocon d2h. Now this people are not playing the highest paid channels on my tv. If i on my tv it takes 20 minutes to a channel to on. Star plus, sony tv, sab tv, zee tv, colors all channels have very poor signal. As i cant watch tv with peace i complaint 3 times but they are telling you need to change...

On 13.04.2019 i recharged my account with rs.273. And rs.273 was deducted from my account, but till date whenever i am opening my tv a message is showing, 'insufficient balance'. Now whenever i am entering my d2h account all the informations are incorrect like - inorrect customer id, registered phone no. I would request a refund of rs. 273 i would request to please change the customer id and registered telephone no.
Correct details...

Pathetic Customer Service and they close the service request without service and raise new service request every day when you call them

Customer ID:[protected]

I am writing after going through the harassment from pathetic Customer Service from Videocon D2H

I have raised a complaint on 09-Apr-2019 for new remote control and they closed without service then again I have raised another complaint on...

I purchased videocon tv 3 years back, now i am facing issues in my tv's screen is block, its under warranty only but the service partner not responding properly they asking for money to replacement, if any physical damage only can accept the charges there is no damage also why they asking service charge to replace the items. Then why they given warranty card and all. Please take action immediate for this problem thank you.

Model...

I had done long term recharge of 60months +200days complimentary as per attachment on 30th Nov'16.
Afterwards, Videocon team had added complimentary channel without my request and charged me for same.This issue is still unresolved.
Below are complaint details::

[protected]Yuvraj)

[protected]Neha)

[protected]Kamaldeep)

[protected]Paramjeet Senior Person)

I...