[Resolved]  Videocon — Burnt Refrigerator

Address:

Kolkata, West Bengal

We had purchased Videocon Home Appliances and Electronics refrigerator on 26th December 2012. Model No - VAP204PV, Serial No - 2371. There was a fire in our house on 29th October because of the refrigerator and our entire floor was burnt. The refrigerator has been reduced to ashes and there was a lot of collateral damage too. The service center and the HQ representatives came to check the damage on 27th November'14. All that we were told initially was that "It's all in the hands of God"!!! They said such instances have happened even with a Whirlpool fridge! They were supposed to call us back on Friday. We have still not received any calls since then!!! We are surprised that such a reputed organisation does not even show interest in understanding what caused the refrigerator to catch fire. Their customer service is pathetic, to say the least. The fire could have been fatal for our family. We can’t keep waiting indefinitely just to hear back from the customer care. We don't have an option but to escalate the issue to the necessary level and to ensure that none of our contacts ever buy any Videocon product.