Videocon — Complaint

Address:110092
Website:videocon.in

Subject: fw: maano ya na maano offer

Dear sir,

With reference to our telecon, please find enclosed our contact details -

1) certificate no. - 152371 (R. N. Sharma), contact person - amit kaushik - [protected]

2) certificate no. - 152370 (Nupur raghav), contact person - jagdish singh raghav - [protected]

Thanks

Amit kaushik

— original message —
From: amit kaushik
To: [protected]@videoconmail.com
Sent: thursday, may 12, 2011 3:31 pm
Subject: maano ya na maano offer

Kind attention : mr. Salonke.

Dear sir,

We are following up below mentioned issue of free gift of plasma tv with you since last three months but we regret to inform you that till date we had not received any reply in wirtten from your side even we had send our complaint to you thru dtdc courier vide docket no. Z33133345 dtd. 13/04/2011 and same was received by you on dtd. 16/04/2011 (Courier pod shall be submitted if required by you) but still we did not received any reply in written from your side.

Now we would like to inform you that you have not left any choice for us instead of approaching consumer court. We still request you to acknowledge our matter and provide us details of our free gift. We will wait for another couple of days and if in the mean time we did not receive any reply from your side than we will assume that you have no intention of giving gift to us and we will forward our application to the consumer court on 16/05/2011.

Waiting for your response.


Thanks

R. N. Sharma
100/b, gali no.4, bank colony, delhi road,
Modinagar - 201204,
Dist. - ghaziabad.
U. P
Phone[protected],
Mobile - [protected]


— original message —
From: amit kaushik
To: [protected]@videoconmail.com
Sent: wednesday, april 13, 2011 12:45 pm
Subject: fw: maano ya na maano offer

Kind attention : mr. Salonke.

Dear sir,

With reference to our below mentioned complaint and our telecon held with you today i. E on 13/04/2011 at 1201 hrs on telephone no.[protected], we once again let you know that we want only plasma tv at free of cost basis only and we donot want any other product as per options send by you.

Please let us know by which date we will get our free gift of plasma tv against our certificates no. 152371 & 152370.

Please give the reply of this mail at the earliest and let us know the exact ststus as this matter is already pending from last two months and we do not want further delay in this regard.In case of any problem in giving free gift, please let us know in writting so that we can go ahead for our further couse of action.

For your reference hard copies of same we are sending to you through courier today and docket details shall be given to you later on.

Please take this matter on top priority and let us know the status in writting only as verbally we will not accept any thing.

Thanks

R. N. Sharma
100/b, gali no.4, bank colony, delhi road,
Modinagar - 201204,
Dist. - ghaziabad.
U. P
Phone[protected],
Mobile - [protected]


— original message —
From: amit kaushik
To: [protected]@videoconmail.com
Sent: thursday, april 07, 2011 12:07 pm
Subject: fw: maano ya na maano offer

Dear sir,

With reference to your attached letter regarding our free gift of 32" plasma tv under maano ya na maano offer we have to pay rs.4980/- towards taxes and rs.400 plus rs.700/- extra for table top stand and installation i. E we have to pay rs.6080/- extra for getting our free gift.

With reference to above charges we would like to inform you that at the time of purchase nobody confirm us that this much of amount we have to pay extra at the time of delivery of our free gift and even in your catalogue you have mentioned that you will provide 32" plasma tv against certificate without paying any extra cost (Catalogue copy attched for your reference).

Even the certificate was handedover to us by your dealer after 45 days from the date of purchase and when we gone through your certificate terms and conditions mentioned on back side which states that the transportation cost from the said point and all local taxes shall be borne by customer. This condition mentioned in your point no. 12 only while you have not mentioned the same any where in catalogue or certificate while as per company policy if your are not giving free gift than you should not compaign like this, you have to mention clearly that this plasma tv is not provided by company at free of cost basis and company is going to charge so much amount of money at the time of delivery.

After 45 days we talked to your dealer (M/s sushil electric co. Ghaziabad u. P) and ask him that he has cheated us as he did not tell us anything regarding the taxes and than we ask him how much amount we have to pay extra at the time of taking our free gift as at that time we had made our full payment and we did not have any option for quiting this scheme than he told us that there will be very very nominal charges of rs.500/- only which we have to pay at the time of taking our free gift.

But now after completion of three years when we send mail to you on 14/02/2011 at [protected]@videoconmail.com e-mailid we did not get any response from your side and even we talk to your executives mr. Madhusudan khanonkar at head office at nos.[protected] and your branch office at ghaziabad u. P with mr. Abhay trivedi on mobile no.[protected] but we did not get any confirmation / reply from your side and we were following up with you on phone on regular basis (Phone details shall be submitted if required) and finally we wrote a harsh mail to you on 06/04/2011 i. E after 51 days and after that only you have send your mail in which you are demanding rs.6080/- extra for our free gift.

We would like to inform you that after purchasing videocon product we got free harashment from your side as we are mentally harashed by your behaviour / attitude.
Please let us know when we should get our plasma tv 32" at free of cost basis only i. E we will not pay anything extra for the same as this a cheating done with us.

Please revert back at the earliest for this issue and donot force us to opt legal battle with you.

Enclosure -
1) bond letters send by you in which you were demanding rs.6080/- extra.
2) certificate no. 152371.
3) invoice copy of your dealer m/s sushil electric co. Ghaziabad u. P - bill no. 412 dtd. 27/03/2008.
4) photo identity - voter id card.
5) catalogue - in which you have mentioned that you will provide 32" plasma tv against certificate without paying any extra cost


Waiting for your reply.

Please donot delay in giving reply.

Thanks

R. N. Sharma
100/b, gali no.4, bank colony, delhi road,
Modinagar - 201204,
Dist. - ghaziabad.
U. P
Phone[protected],
Mobile - [protected]


— original message —
From: amit kaushik
To: [protected]@videoconmail.com
Sent: wednesday, april 06, 2011 3:24 pm
Subject: fw: maano ya na maano offer

Reminder

Dear all,

Please note that we had forwarded our request for below mentioned offer on 14/02/2011 under mano ya na maano offer for our free gift of plasma tv and after that we started coordinating with your team mr. Madhusudan khanonkar at head office at nos.[protected] and your branch office at ghaziabad u. P with mr. Abhay trivedi on no. [protected] on regular basis but we regret to inform you that till date we did not get any response from your side, you were supposed to send me the free gift but till date we had not received the confirmation neither thru mail nor thru courier.

Whenever we called your team they simply said one word " sorry " and after that they again did not respond and i am not able to understand the reason behind this.

Please let me know by which date i will receive my free gift of plasma tv.

For your mano ya na maano offer i would like to say that " na maano ".

Waiting for your reply.

Thanks

R. N. Sharma
100/b, gali no.4, bank colony, delhi road,
Modinagar - 201204,
Dist. - ghaziabad.
U. P
Phone[protected],
Mobile - [protected]


— original message —
From: amit kaushik
To: [protected]@videoconmail.com
Sent: monday, february 14, 2011 4:25 pm
Subject: maano ya na maano offer

Dear sir,

We had purchased one no. Of videocon tv of 34" under the mano ya na maano offer from m/s sushil electronic co. Vide invoice no. 412 dtd. 27/03/2008 and under this scheme we will get one plasma tv after completion of 35 months.

Now our 35 months has been over, please let us know how to go ahead for this scheme.

Enclosed - invoice of your dealer and scan copy of your certificate and identification of below mentioned claimant.

Thanks

R. N. Sharma
100/b, gali no.4, bank colony, delhi road,
Modinagar - 201204,
Dist. - ghaziabad.
U. P
Phone[protected],
Mobile - [protected]
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