Videocon D2H — Amount deducted from my account for Relocation

Address:

Mohali, Punjab

Hi, My customer ID is 38131280 and I have relocated from Bangalore to mohali and placed a request of deinstall/reinstall of the product on 23rd July 2015. The engineer came on 24th July and deinstalled the product and i paid him the charges which is Rs 300. In mohali i have resintalled the product on 15th Aug 2015 and after that i recharged my account and found Rs 300 deducted from my videocon d2h account, I checked with customer care and they told me that for relocation thay have deducted the amount, i told them that i have paid the money to the engineer who came to deinstall the product. i lodged a complaint with the customer care regarding this on 26 Aug 2015 which they told me will be resolved within 24 hours. I waited for 2 days and didnt get the amount and when i called again customer care executive told me that i will get the amount credited within 8 hours, but its been 9 days that even after repeatedly calling the customer care i have not yet received the credit to my account.