[Resolved] Videocon D2H — Change of plan | |||||
P K Dawn - I want to change my plan and I have already mail to customer care so many days before document is with me, subsequently over customer care no. matter has been requested to service provider and they guided me to put some more money in my account to change the plan as per my requirement. Later I tried to connect with them and they have diverted the call to some out side party who harass me over phone, this is the way they are treating the valued customer. If things are continued and I have not get the Justice then should no option will be left but to complain to consumer forum/court and local police regarding that matter. Very upset and irritated with your service. Customer ID: 41258212 Was this information helpful? | |||||
Jun 21, 2016 Complaint marked as Resolved 1) Firstly they are not taking care for there customer before your intervention so I would like to thanks you from my core of heart.
2) I am not able to Login into the system of VIDEOCON D2H customer LOGIN, so requested them to create the password and it was created which actually help me to solve the problem,
3) I also use the suggestion box to explain my problem and got the necessary feed back,
4) As soon as I able to get entered the Login I followed the step which was described by the Videocon D2H authority in response to my complain. Customer care of Videocon D2H help me to get resolve the matter and all related phone nos are mentioned in my complain.
Once again thanks to consumer complaints forum Videocon Industries customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear PK Dawn,
We would like to inform you that the minimum subscription criteria for Ala carte pack of Rs.171/- . Further please be inform that you have to maintain your account balance as per your required ala carte subscription. For example if you select ala carte channels of Rs 200, then your current balance should be more than Rs 200. please follow the below mentioned procedure.
· Click on the link: http://www.videocond2h.com/WSC/a_la_carte_pack.aspx
· Please go through with channel prices and read terms and condition carefully before you click on the check box.
· Click on Proceed.
· Enter your User id and password and Click on Submit.
· Select the desired channels; check the total price it should be Rs. 171 (minimum subscription value) or greater than that.
· Enter your e mail id
· Click on Submit mentioned for New A la Carte Customers.
Warm Regards,
Videocon D2H
We would like to inform you that the minimum subscription criteria for Ala carte pack of Rs.171/- . Further please be inform that you have to maintain your account balance as per your required ala carte subscription. For example if you select ala carte channels of Rs 200, then your current balance should be more than Rs 200. please follow the below mentioned procedure.
· Click on the link: http://www.videocond2h.com/WSC/a_la_carte_pack.aspx
· Please go through with channel prices and read terms and condition carefully before you click on the check box.
· Click on Proceed.
· Enter your User id and password and Click on Submit.
· Select the desired channels; check the total price it should be Rs. 171 (minimum subscription value) or greater than that.
· Enter your e mail id
· Click on Submit mentioned for New A la Carte Customers.
Warm Regards,
Videocon D2H
For Ala carte pack of Rs.171/- (minimum subscription value) or greater than that. Further I want get the information about the Ala carte pack, for this any base pack is required or not? I want to take a Ala carte pack which will be around Rs.200 plus and want to discontinue the current south gold pack. If I opt for the flexi pack for Rs.99/- any problem is there, as you are offering for your customer and some Ala carte channels will be added with flexi pack? Please send me the correct information at the earliest.
P K Dawn
P K Dawn
I have tried above procedures but I am unable to register in videocon D2H website. I have tried at least 10 times for the registration. please help me in this regards. Following error is generating during registration:
[55859723] Unable to process your request. Try again later.
Secondly my name is register in your record as, Customer ID41258212
Name PRATYUSHKNPIDAWAN, but my name should be PRATYUSH KANTI DAWN.
Please do the needful to register in videocon website and rectify my name spelling.
[55859723] Unable to process your request. Try again later.
Secondly my name is register in your record as, Customer ID41258212
Name PRATYUSHKNPIDAWAN, but my name should be PRATYUSH KANTI DAWN.
Please do the needful to register in videocon website and rectify my name spelling.
I have tried above procedures but I am unable to register in videocon D2H website. I have tried at least 50 times for the registration. please help me in this regards. Following error is generating during registration:
[55859723] Unable to process your request. Try again later.
Even after talking over phone with videocon D2H representative and the helpline no. [protected] which is given by your representative unable to solve the problem yet.
So my request is please come with some solution in which I can able to register in your website smoothly. I have already spend hours and days together to get register but failed repeatedly.
Hope necessary action should be initiated at the earliest.
[55859723] Unable to process your request. Try again later.
Even after talking over phone with videocon D2H representative and the helpline no. [protected] which is given by your representative unable to solve the problem yet.
So my request is please come with some solution in which I can able to register in your website smoothly. I have already spend hours and days together to get register but failed repeatedly.
Hope necessary action should be initiated at the earliest.
I have tried again on 07/06/2016 but I am unable to register in videocon D2H website. I have tried many times for the registration. please help me in this regards. Following error is generating during registration:
[Error no.] Unable to process your request. Try again later.
Even I am continuously trying to register failed due to Videocon D2H system problem.
So my request is please come with some solution in which I can able to register in your website. I shall be very happy if you guide to get me A-La-Carta channel
Hope necessary action should be initiated at the earliest.
[Error no.] Unable to process your request. Try again later.
Even I am continuously trying to register failed due to Videocon D2H system problem.
So my request is please come with some solution in which I can able to register in your website. I shall be very happy if you guide to get me A-La-Carta channel
Hope necessary action should be initiated at the earliest.
Subsequent to TRAI stipulation I created and informed my option of channel subscription, but it is not yet implemented by videocon even after lapse of many days. Videocon customer care no.s are kept busy always and there is no means to contact them .Careless customer care and irresponsible silence on the part of the service provider. Mohandas, Customer Id no.[protected].
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We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H