[Resolved]  Videocon D2H — Charging for rectifying services.

I am a customer of Videocon D2H having ID No. 39046204. On 07.02.2016 I have submitted a complaint for signal not available vide complaint No.[protected] after a long query by the Customer care which I face a great difficulties. However, next day a person so called service engineer came and rectified the problem and DEMANDED a charge of Rs.150/-. Earlier as a customer like me also faced same difficulties.
Question is that why the customer will pay the extra cost for their rectification of services. It should be the Company's responsibility to provide good quality picture and signal for which customers are paying / recharging their D2H monthly / regularly as per the tariff.
The extra cost should not be acceptable.
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Aug 6, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Chittaranjan,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Dear Chittaranjan,

We are trying to reach you through your RTN but the same is getting ringing. Kindly provide your alternate contact number with us, so we can assist your further.

Warm Regards,
Videocon D2H

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