[Resolved]  Videocon D2H — Cheating Customers

No Recharge

yesterday i will recharge but not add my accound

Already mail sent to Anil Khera <Anil.[protected]@d2h.com>,
Himanshu.[protected]@d2h.com,
Rohan Bhatia <ROHAN.[protected]@d2h.com>

Please check with them.

Name Prince Bedi.

Customer ID[protected]
Email id : [protected]@gmail.com

I'm facing signal issues from last 4 days . i registered my complaint on 14th june 2015 &amp; its 17th June 2015. I keep on calling every day &amp; what I get is false commitment that engineer will visit in 24 hrs but no one has even called me since last 4 days. All i get is complaint no. nothing else. There is no one who will take responsibility to take action against it. If they are giving such service to premium customers who already paid full payment for whole year. i dont know what they are giving to regular customer who pay monthly. I really feel bad &amp; thinking again &amp; again why i have chosen this company who don't ever care what his customer feel about his services. I will recommend all other never use services of this company.

I have the same problem of getting stock answers fro customer service departments and NO action forthcoming . Dealing with them is a very FRUSTRATING EXPERIENCE.
This is the second time happening to me. Problem unsolved after 5 days .

Videocon D2H Pathatic Service

Complaint No:[protected]

CUST ID: 54905394

Name: Uttam Choughule, Sanpada, Navi Mumbai

Mob: [protected]

I have d2h HD DVR set top box

It stop working, registered a complaint to Customer care, Complaint No[protected]

I was told the box will be replaced/swap with 150/rs charges.

Service engineer came with the work order to swap the box but only confirmed that our old box is not working and they don't have same box and will come back once they get one.

Its been more than 15 days we could not watch TV as there is no signal at all, and we have subscribed to HD platinum plan.

Spoke to customer care today with Mr. Fazal Shaikh who said as per their system update the complaint has been already resolved.

I am fade up with this pathetic service, I had chosen d2h over Tatasky and other service providers but am repenting my decision and will be moving out now to Tatasky. I wont encourage anyone to subcribe d2h now, You will keep loosing your customers with such service. I am going to paste this mail on all social sites.

Rgrds

I am facing the same issue. I have been given the same excuses that the box is not available. They gave me an option of replacing the 500gb box with 1000gb one for INR 1, 000. Whereas the 500gb one costs INR 150. Why should I pay extra for a product which will not work eventually?

Dear Sir,

I have registered complaint about my D2H connection that is stb restart repeatedly. But yet there is no any call from ISP side or any response from CC. CC gives me schedule to attend complaint again and again. My last complaint is closed without attending so I raised complaint once again. I am your regular customer and suffering problems from last one month. Videocon D2H Best Brand awarded brand giving service like this. Hope my complaint considered and will resolved as early as possible. I am very fade up and decide to change with other dth service provider if my problem not resolved today eod.

Customer ID[protected]
Comp no[protected]
WO no[protected]

Customer ID ; 59578297
Email ID ; [protected]@gmail.com
Mobile no. [protected]
dear sir,
i have requested for package downgrading from New south plstinum HD to New south diamond but your CC team said as you are a 4K user, your pack could not be downgraded as per rule but i m seeing that some new customer who are getting new diamond pack on new connection then why your old customer not downgrade his package ? please change my pack from New south platinum HD to New south diamond pack.


Regards
S. R. Honawar

Customer Id :[protected]
Email id : [protected]@impal.net
Mobile id : [protected].

I was already a subscriber for videocon with sports, english and free channels on my package. Last april I applied for a multi room connection and due to unavoidable circumstances I disconnected the same from 1 march this year. I have not switched on the multi room set. I requested to cut the connection last week and they sought time till 14th. Meanwhile yesterday they cut my main connection [protected]. After my complaint at the help desk they restored the main connection but not activated my english channel package and they request money for that. Already they have deducted money for my non functioning connection. they told that would be credited in my account but till time it has not been done and have requested another week. In spite of that they told that they would be sending the service engineer and I should pay them. Is this make in India?. I lost my money in the non functioning connection, lost my mobile money in making calls and waiting for them in help desk. And how much money they are expecting both as a bribe and to restore my connection.

Very frustrated.

I m so fed up, i wish to burn the videocon setup and disc and throw it in front of videocon office.
The worst service provider among all. They r very fast in installing but when it comes to relocation they jus keep lying and misguiding customers.
It has been 4 daz since I requested, 3 complaints raised. Evrytime same polite response : sorry for the convenience and another complaint.
Request to fellow customers, plz choose any other but never videocon. Plz do not suffer like me..
Customer id:[protected].
WO: 41518405.
Complaint No's still not resolved :[protected],[protected],[protected]..
Guess Videocon has been proud of its achievement and forgotten their base customers. I regret to have recommended my other frens n relatives this worst service provider. Even the mail to the director and CEO is of no use... :(((

from last 2 months am facing the signal problems. i have even registerd my complaint to customer care. they are not even responding to my call.really unhappy with your service.

your distributers says today for sure am coming sir...but later not even responding to my call..already they have deducted money from my non working connection.we are going to proceed with a complaint against your dealer and service to consumer court and near by police station tomorrow, very upset and irritated with your service.

Bad services, no response after lodging the complaint... Almost 20 days over...
Customer id :[protected]

shab dth ke service sudharoo i have no smart card facilty in my set up box but still my box show that card nisert proprerly who is this possoble where no card slot given i can insert card pls advise me pls send some one who can insert card in this box my no is [protected] vijay sarwai ghaziabad my add is 14/59 rajnagar

i have paid 425 for month but no service

I have the same problem of getting stock answers fro customer service departments and NO action forthcoming . Dealing with them is a very FRUSTRATING EXPERIENCE.
This is the second time happening to me. Problem unsolved after 5 days .
Customer id 87180500
card no [protected]
Complaint No[protected]
name = ch venu gopala rao
ph no= [protected]

I would like to bring this to your notice that, I have recharged my Account[protected] on last Saturday, May 28, 2016. Every-time, whenever i recharge my account i face the same problem related to my connection, either there will not be any signal or some other prob. As per the process, i usually call the customer care but didn't get the satisfactory response from their end. The promise that, the problem will be solved within 24 hrs. It never happened that the engineer guys came and solved the problem as per the mentioned time.

Apart from that, i call them several times, but don't get proper response. For an example, from Saturday (May 28) onward i am trying to reach them and ask them to come at my place, they make fake promises and give me several excuses just not to come. I couldn't find the reason. I am holding this account past many years. And tried to change my decision and switch to somewhere connection. Because of my travel most of the time am outside Bangalore. Whenever i am in town, i recharge the account and face the similar problem.

Request you to look into the matter and try to solve the problem immediately. Also request you, since i am not able to avail the services from Saturday last week, until n unless the problem has been solved, should not consider the date of the recharge. I would request you to give me extra 3 days or whatever days i am not able to use the service. I do not get any calls from the company that the problem has been solved or not.

I was in touch with Praveen ([protected]) and Yarab ([protected]). All the time they are giving me excuses and not updating me properly when they will come or not. I am staying in Koramangala 1st block and these guys are responsible to solve any customer problem in this area. I had faced similar problem with these guys before. I am very sorry to say that your service team is not capable enough to solve any problem rather than misguide them every time.

I don't know, if this mail will create any difference or not. I am working in media and i know how to escalate this issue to media. I am ready to highlight the incapability of Videocon customer service. As a brand like Videocon, it is completely unacceptable. Please look into this matter and solve the problem immediately.

My set top box is having some power problem due to that it automatically switch off after 15-20 minutes and most of the time power indicator only blinks but set top box does not restart. A technician was supposed to visit to resolve the issue on 1st june. But i did not get any call from technician.
Also upon checking the status of complain on 3rd June, i was told that technician will visit on 4th June before 4 PM.
Again after enquiring about the status, your customer care again gave me another complain no for the same issue, while the previous complain no. is still open.
is this the method to make fool your customer that every time he will be getting a new complain no. and a new date.
Are we fool who are using your service ? Are the customer fool in using your service?

Complain no 1 raised on 30th May :[protected]
Complain No 2 issued by your customer care :[protected]

Customer ID :[protected]

installation service

please install d2h service...quick...

service related

No one can attend complain after the log complained in videocon customer care