[Resolved]  Videocon D2H — Complaint against Videocon Dealer

Address:

Faridabad, Haryana

I bought a videocon D2H connection from dealer ( Raju Electronics, Sector-10, Faridabad ) . When Videocon service engineer came to my home, they informed me that it cannot be installed there due to technical issues and asked me to cancel that connection and install some other DTH service there. When I went to dealer for cancellation of connection, he simply refused to give back my money and talked in rude manner. He said he has no responsibility if it can be installed or not there. Accordingly first that dealer should have sent a engineer to check feasibility of installation but he said he does not have any responsibility. He forced me to take videocon sayin that it is best service there in my society when I went to purchase a DTH connection. Videocon informed me that it can be cancelled and dealer should give my money back but he is refusing to give back my money. He said it cannot be refunded. I talked to Videocon customer care and they informed that it can be cancelled. When I told it to dealer, he said if there is possibility of cancellation so you cancel it and get your money . He denied to refund money for cancellation. Please look into it at earliest possible as it is simply fraud to sell connections to customers telling them that it is best connection and without doing any feasibility check they sell the connection.After that they say it is your headache not theirs. Videocon Customer ID :[protected] Work Order No : 27686293 Dealer : Raju electronics Address : Sector-10, Faridabad Contact No : [protected], [protected]