Videocon D2H — Consumer/customer name change

Address:560034

I have purchased videocon d2h. My customer ID is[protected] & my name is "PARTHIBAN SHANMUGAM" but instead of my correct name your data shows "PRATHIBA S". So please correct my name in your records.
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Pratibha,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
It's not Pratibha, It's Parthiban!

See this is what I'm complaining about! I've clearly mentioned my name is Parthiban Shanmugam, but again you're naming it as "Pratibha" !

Please read carefully what customer is given and make sure the same is reflected on your records

Hope you understand, please change my name as "Parthiban Shanmugam" on your records.
Dear Pratibha,

We assure you that we will surely attend to your complaint shortly. Thanking you for your continued patronage.

Warm Regards,
Videocon D2H
Don't you understand what I'm saying? My name is not 'Pratibha', it's Parthiban!

I don't know, how you keep saying "Dear Pratibha"

I think, There is no point in talking to you.
Dear Parthiban,

We would like to inform you that the request regarding your name correction in our record has been updated.

Warm Regards,
Videocon D2H
Finally you did it! Thanks!!

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