[Resolved] Videocon D2H — Customer id wrongly provided

bgodane

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400043

This is to inform u I have install Videocon d2h connection on 21.11.2015
on 19.12.2015 I have recharge for Rs. 254 (Super Gold package) and rechaged successfully, next month on 20.01.2016 I have forgot my Customer ID so called up from my registered number to Customer Care on Tollfree No [protected] for Customer ID and I have received mail in which I have provided ID[protected] from your VM-VIDDTH dept. in the name of my son Harsh Jhodane and I have recharged for Rs. 254 now when I came to know that balance not updated on my account so called up to Customer care again they have provided me another ID[protected] which is also in the name of my son Harsh Jhodane by saying that on ID Number[protected] don't have any product, when there is no product why you have given me this ID ? so I would like to request you to kindly look into this matter and transfer my amount from ID No.[protected] to ID No.[protected] asap.

Thanking you,
Yours,

Harsh Godane

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Aug 8, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

bgodane

from Delhi, Delhi

Please transfer my recharged amount of Rs. 254 which I have rechared on Customer ID[protected] which provided by you on my registered cell number and afterword given me another Customer ID[protected] by saying that there is no product on ID[protected] but I have recharged on ID No.[protected] so pls transfer Rs. 254 from ID No.[protected] to ID No[protected] both ID's register in same name Harsh Jodhane. Plssssssss. transfer as early as possible.

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Harsh,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H