[Resolved] Videocon D2H — ERROR MESSAGE

Basavaraj Koshetty

from Delhi, Delhi

Address:

Gulbarga, Karnataka

I GET THIS ERROR MESSAGE ALL OF A SUDDEN, WHEN I AM BUSY WATCHING ANY PROGRAM. I AM JUST FRUSTRATED WITH THIS AND WISH TO CANCEL THIS SERVICE AND GO FOR SOME OTHER D2H. KINDLY SOLVE THIS AT THE EARLIEST. MY CUSTOMER ID IS 22565138. E30-4: VALIDATING SMART CARD 1) PLEASE WAIT FOR 30 SECONDS ON THE SAME CHANNEL TO RESUME SERVICES. 2) SWITCH OFF YOUR SET TOP BOX AND RESTART AFTER 15 SECONDS. 3) SMART CARD MAY NOT BE INSERTED PROPERLY. INSERT IN THE RIGHT DIRECTION, AS INDICATED IN THE CARD. 4) REFRESH BY SENDING SMS REF <CUSTOMER ID> TO [protected]. 5) TO GET CUSTOMER ID SEND: CID <SMART CARD NO> TO [protected].

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Aug 14, 2020

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Basavaraj,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Basavaraj,

We understand that our representatives have got in touch with you and have resolved your issue by realigning the reflector. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team