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Videocon d2h Executive Director — Compliant for retaining hindi entertainment hd channels

Address:Kurnool, Andhra Pradesh, 518002

I am shakir ahamed my customer id is[protected] and contact no [protected] and april 04, 2016 we changed our plan from new south gold and hindi entertainment hd to south silver sports pack and hindi entertainment hd by taking information from d2h customer care that we will get all the channels also from new south gold hindi entertainment hd so, we changed to south silver sports and hindi entertainment hd. But we were not getting hindi movies so we requested to retain our previous pack that is new south gold and hindi entertainment hd since april 04, 2016 but to our disappointment it changed on 04th may, 2016 that too without hindi entertainment hd we were confirmed by your customer care officials mr murali and mr rajesh and others customer care officials that we will get hindi entertainment hd channels also but it proved to be wrong. You can refer to my complaints since april 04, 2016.

I even recharged for new south gold rs 275/- and hindi entertainment hd add on rs 85/- totally rs 360/- (Three hundred sixty only), even than to our disbelief we are unable to view hindi entertainment hd channels. So please look into the matter and act immediately.
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Comments

Dear Shakir,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Reply
sir, I got my hindi entertainment hd on 06 May 2016.
Reply
Dear Shakir,

We would like to inform you that currently you are having New South Gold as a base package along with Hindi Entertainment HD Add on pack, further we have done the refresh command to your smart card, please check from your end. If problem persist then please write back to us along with error message, which is reflecting on TV screen.


Warm Regards,
Videocon D2H
Reply

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