[Resolved]  Videocon D2H — Forcibly imposing channels

Address:New Delhi, Delhi, 110085
Website:www.videocond2h.com/wsc/index.aspx

I subscribed to the flexi pack of videocon d2h few months back. I opted for Lifestyle+infotainment addon pack shortly after. Today I called them to remove the pack and they are telling me that this cannot be done. I just want it to be replaced with some other addon and it would be great if the customer support is ready to help me. The customer care representative told me I cannot remove addons in flexi pack. Why forcibly shove channels which I do not want to see?
My id is :[protected]
Was this information helpful?
No (0)
Yes (0)
May 8, 2016
Complaint marked as Resolved 
best customer service of any dth service provider, thumbs up
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We would like to inform you that you are having d2h flexi pack in your subscription and two add are compulsory with d2h flexi pack furthermore subscriber cannot remove these 2 add-on once downgraded however can change to other add-on post lock-in. Further please click on the below link to know the add-on applicable with D2h Flexi package and whenever you want to change the same then you can write back to us or call at our customer care.

http://www.videocond2h.com/wsc/flexi-addons.aspx

Warm Regards,
Videocon D2H
I called the customer care today and he told me his system won't allow him to replace the channels so I want to replace Info+Lifestyle addon with Hindi Movies ASAP
My id is :[protected]
Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Dear Customer,

We would like to inform you that “Flexi Hindi Movies Addon” add-on has been activated device no[protected] in your d2h account with effect from May 7, 2016 and you will be charged Rs. 62/- per month for “Flexi Hindi Movies Addon” add-on subscription with a lock in period of one month. Please be informed that this add on cannot be removed under lock in period and whenever you want to remove the same then you can write back to us or call at our customer care. Further “Flexi Infotainment + Lifestyle Addon” add-on has been deactivated in your d2h account with effect from May 7, 2016.

Warm Regards,
Videocon D2H
94172992

Dear sir,
Please remove oriya add-on from mentioned videocon d2h connection.

Thank you...
Videocon Industries Customer Care's response, Jun 6, 2017
Dear Hazan,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Videocon Industries Customer Care's response, Jun 8, 2017
Dear Hazan,

We would like to inform you that “Oriya Add-on” has been deactivated from your d2h account with effect from June 08, 2017.

Warm Regards,
Videocon d2h Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3326
    Pending
    0
    Resolved
    1436
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information