[Resolved] Videocon d2h Ltd — Refund issue of my remaining amount

superfast

from Kolkata, West Bengal

Address:

712136

Sir, i was a customer of videocon d2h. I recharged with 25120 for 5 years for the package selected by me. But from june-july they remove regional packages from base package and asking again to pay to view those channels. I complained them that either you add those regional package to base package or i want to discontinue videocon d2h and refund my remaining balance. On 7th of july one of their executive call me and told me they can't add those regional package so if you want they will refund the remaining amount by cheque within 10-12 working days. I received confirmation email on 10th july they are processing for refund and it will take 10-12 working days to complete the process. I followed them every two or three day by sending email, calling to nodal officer. But in vain. Still i haven't received the refund amount of rs 23399. So please take strong action on them as i can get the refund amount as soon as possible. Wating reply from you.

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Aug 9, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Jul 21, 2016

Updated by superfast Customer ID[protected] Name: Atanu Rakshit

Jul 22, 2016

Updated by superfast Videocon d2h Customer ID[protected] Name Atanu Rakshit

Sir, I was a customer of videocon d2h. I recharged with 25120 for 5 years for the package selected by me. But from June-July they remove regional packages from base package and asking again to pay to view those channels. I complained them that either you add those regional package to base package or I want to discontinue videocon d2h and refund my remaining balance. On 7th of July one of their executive call me and told me They can't add those regional package so if you want they will refund the remaining amount by cheque within 10-12 working days. I received confirmation email on 10th July they are processing for refund and it will take 10-12 working days to complete the process. I followed them every two or three day by sending email, calling to nodal officer. But in vain. Still I haven't received the refund amount of Rs 23399. So please take strong action on them as I can get the refund amount as soon as possible. Now my Customer Id is updated in above. So I Want quick solution and reply from you.