Videocon D2H — No Audio feed

Address:

Mumbai City, Maharashtra

I have a Videocon D2H connection for which I am not getting any audio feed only receiving video feed. We have called them numerous times & we keep getting various complaint numbers but nothings getting resolved. We keep getting told that they will resolve it by 6pm then they say they wil resolve it by 11 am and days are just passing by without any redressal. My complaint number is 32342744 & customer id 3815332. the connection is on my fathers name Mr. Arun Junnarkar who is a senior citizen and is very ill.