[Resolved] Videocon D2H — Online recharge;twice billing

Ranuaseem

from Faizabad, Uttar Pradesh

Address:

Siwan, Bihar

I want to let u know that i hv just recharged my d2h for one month of rs.385 but it wasn't successful, so i did it again and finally transaction was successful but my money hd been transacted twice..one at 5:31pm and other one was at 5:47pm.d2h has been recharged for a month only.so m requesting to refund my 385/-only or add it to my d2h for next month.do what u can but please provide me the solution. Thanks Ashish kumar Srivastava [protected]

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

d2h Customer Care's response Dear Preetam,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

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Comments

Yashika Vats

from Mumbai, Maharashtra

Same happened with me today.

d2h Customer Care's response, Jul 22, 2019

Verified Support

Dear Yashika,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

Prince5024

What happens if i recharge my account twice??..will it add the validy for next month spontaneously??..

Prince5024's reply, Nov 13, 2020

Videocon D2h recharge**

d2h Customer Care's response, Nov 16, 2020

Verified Support

Dear Prince,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

mehsak

What happens if i recharge my account twice??..will it add the validity for next month spontaneously?or can I get a refund, ???

d2h Customer Care's response, Mar 22, 2021

Verified Support

Dear Mehsak,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

Mary Jose divya

May 12, 2021

Dear Sir/Madam,
I have just recharged my d2h for one month of Rs.369 but it wasn't successful, so i did it again and finally transaction was successful but my money had been transacted twice..one at 10.17am 12.05.2021 and other one was at 10.16am 12.05.2021.My RTN is[protected], so I am requesting to refund my 369/-only or add it to my d2h for next month. Please give urgently your positive response.
Thanks.
Mary Jose

d2h Customer Care's response, May 12, 2021

Verified Support

Dear Mary,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

Preetam222

Jun 6, 2021

I have Recharged My d2h account on 6th June for ₹ 786 and the recharge wasn't successful but the amount was debited from my account and then I recharged again and it was successful. I m requesting you to refund the money or add it to my next month's balance. Hoping for a urgent positive response.

d2h Customer Care's response, Jun 20, 2021

Verified Support

Dear Preetam,

It is to inform you that an unsuccessful transaction will be auto credited into the source account within 2 to 3 working days. Moreover, in case if the transaction does not reflect after that then kindly contact your respective Bank for payment status.

Thanks & regards