[Resolved]  Videocon D2H — Package d2h

Address:New Delhi, Delhi, 110025

I have videocon d2h connection registered on my name jitendra nirmal, customer id[protected]. i have new gold sport package which i was using from more than 6 months, earlier many channels were included in my package like malayalam (aisanet), still these channels reflecting in package on website of videocon package but these are not available/showing on my tv/set top box. first they didn’t inform me first before removing from my package and secondly they didn’t reduce my package amount. please take action asap as per my problem. i am very grateful. thanks
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Jul 20, 2016
Complaint marked as Resolved 
Thanks for taking action so fast.
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Jitendra,

We would like to inform you that we have done the refresh command to your smart card, please check from your end. Further if problem persist then please write back to us along with error message, which is reflecting on TV screen.

Warm Regards,
Videocon D2H
Videocon d2h -HD remote totally not working.
Dear Jitendra,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

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