Videocon d2h — Pathetic customer service

Address:	560094
Website:	www.videocond2h.com

Customer id:[protected]
Email id:- [protected]@gmail.com

Very pathetic service, may be i could be the only one paid the service charges of 870/- for not providing the services. Service engineer has taken the service charges saying the service will resume after 30 minutes and collected the service charges as well but so far the service is not restored.

I am using hd dvr 1000gb stb and it had problem booting. I had raised the complaint on 14th and 15th to customer care, engineer visited on 16th may 2016 and he said he will have to raise a request for the stb replacement, on 20th the engineer visited with the stb replacement and replaced the box and collected the service charges of 870/- but the service was not started yet. He said it would take 30 minutes to activate. But so far after repeated follow-ups the service are not restored.

I felt so bad for paying the service charges in advance and not getting the service...

Customer care email id useless there is no response from the email till now...

Customer care phone you will have to wait minimum 10 minutes to connect to an agent...