[Resolved]  Videocon D2H — Poor service - false promise to redress complain within 24 hours

Dear Videocon, I am new videocon d2h customer with customer id[protected], but i am sorry to say that i am utterly disappointed with its services. I repent for my decision to choose Videocon d2h service. I had to write this due to your lackadaisical approach towards customer complaint redressal . Though VIDEOCON D2H claims of world class service, but customer care cell is meant for false promises only. I think you guys don't believe in after sales customer service. Finally, I made my mind to change my services to Tata Sky and now I don’t care now that my complaint be resolved or not, but I want to bring fore the crappiest service of the company with such a big name.I just want to narrate my story to one and all to show my woes, so that it may save those all who may be thinking to purchase Videocon d2h. I booked a work order to exchange my SD STB to HD on 20/08/2014 at 10.56pm, with work order no.[protected]. While booking the work order, customer care call executive told me that by STB will be exchanged within 24 hours. So I took holiday for 1 day from work to get the work done. To my amazement, nobody came and neither anybody called. Then I booked a Complain on 22.08.14 at 04.04 pm (complain number –[protected].08.14 04.04 pm) and then again customer care representative assured that the work will be done within 24 hours. But the same fate, nobody came this time too. Then I again booked a complaint on 26.08.14 at 06.03 pm with complain number[protected]. Once again the customer care responded that service engineer will approach me within 24 hours. On next day, though I got a call from some supervisor, who called me to just enquire whether my work has been done or not, on my negative answer he too promised that it will be done within next 24 hours. But, still no service engineer came or called.In the meantime I called 3 more times to complain (from my registered number) and every time customer care representative responded that it will be done within 8 hours or 24 hours. On these 3 calls they didn’t give me new complain number but every time I got same response without any result. I wrote all these to save others from the agony and discomfort I have gone through by poor service from Videocon d2h. I request all to think twice before choosing it.

Mritunjay Kumar