[Resolved] Videocon D2H — remote control not received. Unsatisfied with videocon D2H service.

kiran_tamhane

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My self Kiran Tamhane. My customer ID is[protected]. I had given a complaint for D2H remote on 20/06/2015 for D2H remote control. they said you will get the remote in 24hr. but i did'nt received the same. Again i given complaint on 21/06/2015 again they said you will get in the evening or in 24hr. But i did'nt received till 24/06/2015. Then again i called customer care they was saying sir we are sorry and bla bla bla.. again they registerd complaint but same thing happend. No engineer called me or no one visited yet. Next day on 25/06/2015 again i called customer care but no resoultion every one said that sorry we will resolve shotly but not getting any resolution. Again i called customer care today i.e 28/06/2015 again they said we will resolve the issue shorlty but i dont think so that issue will get resolve. This is very pathetic service i ever seen in my life. Guys dont buy videocon d2h, the service is very pathetic. whenerer i registered compaint no service i got from videocon. I am very frusteted and i am not able to watch my tv since 9 days. Below is the work order no: [protected]/06/2015 Below are the complaint IDs: [protected]/06/2015 [protected]/06/2015 [protected]/06/2015

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Complaint marked as Resolved

After following up more than 20 times i got the remote after 11 days with 100 rs more than the amount which was told me customer representative. After this they revert me 100rs + 11 days amount.

Videocon Industries customer support has been notified about the posted complaint.

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Comments

kiran_tamhane

from Mumbai, Maharashtra

Today again I called them, Also talked with their executive Prasad on [protected] and told me you will get remote control today evening as the guy is in your area only. But I didn't receive any remote control yet. I was asking them to close this complaint so that I can raise new complaint & ask for refund as due to remote I am not able to watch TV from last 10 days. But they are telling that once this complaint close, you can not ask for refund. Now I don't understand for single small remote they are taking too much time & still how much time I have to wait to get this close. They are not giving any commitment also.
Every one is telling lies starting from customer care guys to manager to senior manager to executive.
Every body passing calls to each other.I wasted to much time in this.
Really very frustrated to videocon service.