Address: | Mumbai City, Maharashtra | Website: | Videocond2h.com |
Simply worst Customer Service experienced yesterday.
I have recharged with Rs200/- on 6th Sep and received the below SMS. Pls find.
Cust id 42619670 recharged with Rs.200, Balance Rs.199.39, Due date 29/9/2015. If services haven?t resumed, keep product switched on and SMS REF to [protected] from RTN. To know your Account Balance, Recharge Due Date and Customer ID - Call toll free on [protected] or SMS BAL to [protected] from RTN.
However, it was been expired today. Why?
On asking to the Agent, she is giving some illogical reason, which I was unable to understand.
On demanding a proper explanation, she said I am transferring your call to supervisor and put it for a long hold.
Do your Agents have quality monitoring? What is th hold procedure?
Listen the call, you will know the quality.
I want my service to be resume with immediate effect, with the proper compensation for time & money (for calling chargeable Customer Care number) wasted in this.
Customer ID: 42619670
Mobile No.: [protected] Was this information helpful? |
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