Videocon D2H — Service not provided promtly in time and high charges charged by company.

Address:

Surat, Gujarat

Dear Sir My Customer ID in Videocon D2H is 29103354. I was call to D2H customer care about 8.30 P.M. dated on 04.09.2015 for the purpose of changing my Local area (Old Address to New Address) I have provided all the information which was asked by the customer care person but when next day I call for services then the person says that your complaint was not lodged due to disconnect of call. and he told me that your service will start within 24 hours And I also confirm that they can uninstall the the set up box and fix at the new address. But at the old address only the person just removed the set up box without stand. And he told that i will not come in our services. And then I complained against that for the providing of services in the customer care and they assured me that your complaint against[protected] will short out up to September 2015 I have not receivbed any service from the company but they are charged of Rs. 300.00 from my Account and send the messages to me for disrupt of services. I had call minimum 10 time to the videocon D2H local boy for install the setup box but in the all day he only promised to that i will install. But he was not install till 07.09.2015. Then I call the customer care and complaint against the boy then they also provide me another complaint no. and told me that your service will start within 8.00 Hours. And dated on 08.09.2015 the local boy about 11.00 a.m. came my new address and told that you will pay for extra for set up stand which was not uninstall by the earlier boy. then after he told me that your wire are useless and you are charge for Rs. 12.00 per meter. Then I asked him for estimation cost of the wire and he lod me that i will come around 20-25 Meters and then after he charged from me Rs. 500.00 and not provide me any receipt for that. And thereafter I recharge my Account with Rs. 1020.00 for three month. but when I discussed with the customer care then he told me that your Balance is remaining of Rs. 549.00. Then I was shocked that the boy charged for Rs. 500.00 and the company deduct the Amount Rs.471.00. And in my all life I can not see this type o[censored]seless services. the Person are so irresponsible for their services but immoderately charged for the Amount. I was again complaint to the customer care and the No. is[protected] the promish me that your problem will resolve till 10th september 2015. And After that i am swich from all the product of videocon.