[Resolved]  Videocon D2H — Termination of the service

Address:	560066
Website:	www.videocond2h.com

Hi Videocon d2h

Customer ID : 98389464
Account No : 9791525

I gave the termination request by July first week, the executive said that The process takes a week time. Next week also videocon d2h executive said that my account is still active. so I gave one more termination request by 14th July 2016. But this time I was following it up daily. executives kept on telling that I need to wait for till 21st July 2016. I've got a call today 21st July 2016. I said very clearly to the concern person not to drag the complaint for one more week and asked her to terminate the connection. She agreed. I have all the conversation recorded in my mobile. To confirm the same, I have called the CC number and inquired about the account status. Its still active and the request which I have raised on 14th July has been closed. Now back to square one. I need to raise the new request and wait till 28th July 2016. I know this will be going till my balance ends in my d2h account. If I call CC and asked to give the phone to higher authority persons, they always says that they are the third party agents and they can only take the request. Fed up. Here I couldn't attach the recorded voice calls since it allows only images/videos.
if you want to make money, market your product and give very good service. but do not loot the money from the existing customer's account.

Regards
Sundar