[Resolved]  Videocon D2H — Very bad after sale service

Address:	Mumbai City, Maharashtra, 400078
Website:	videocon d2h

This is to bring to your notice that i have been facing problem in your services since day one.

After complaining on your customer care number [protected] i was told that engineer will be visiting my place within 24hrs to solve my problem.

The very next day i am receiving a call from [protected] this mr. Deepak avana customer executive called my 0824 hrs that time i was sleeping the same was informed to him inspite of that he told me that he will solve my problem on call no need of engineers visit at my place coz engineers visit will take time. I once again confirmed him that he is sure that my problem will be solved on call no need of engineers visit..?? He replied yes definitely it will be solve on call.
Then he started instructing me to do all kinds of wires survey checking all connections but my problem was not resolved after all this activity he said that he will be sending engineer to my place to rectify my issue after this response from him i asked him to please connect my call to his supervisor so that i can complain him regarding deepak avana for his false assurance my call was connected to mr lakshit his supervisor after long wait as soon as i started complaining him regarding deepak his customer executive he was least bother to listen to my complain and after keeping my call on hold for 18 minutes the call got disconnected from his side this was so bad behavior and worst customer service from videocon.

I again called customer care on [protected] mr mahesh the customer executive was the person to attend my call and i asked him to register my complain against the above incident inspite of taking my complain and helping me by giving complain number he transfer the call to his supervisor mr piyush mangroliya when i again explain him about the incident he was also least bother to attend my complaint and help me out by giving a complaint number. It was really very disappointing that again my call was on hold and automatic it was disconnected without resolving my issues.

Again i called customer care on [protected] number and mr varun customer executive was on call i again explained him the above said incident my call was again kept on hold for few minutes i had to ask and request him to register my complain for the above said incident finally he gave me a complain number[protected].

I would like to put into your notice that i am really very disappointed by the kind of service i am getting from videocon i have taken a yearly package with all channels but within 2 months i am disappointed by videocon i dont know how i will manage with yearly package. It is hurting me that i have been fooled by false commitment made by videocon for providing me best services but ack they are least bother after customer buys their product which i bought videocon d2h.

I hope necessary actions will be taken against the above incident happen with me and my problem will be resolve as soon as possible.