Videocon D2H — Videocon D2H - Cheating the Customers

Address:Chennai, Tamil Nadu

Hi, This is Karthikeyan .E and my address is 86A, Sai Brindavan Apartments, Ashok Brindavan III Main Road, Iyappanthangal, Chennai-600056. I have made a online booking for Videocon D2h Connection on 02/09/2014. The Order No.D2H[protected]. And i confirmed with the bank, which says the transaction was successful and the money reached the party. As per their Advertisement and confirmation the delivery & installation should be 24-48hrs. But till date the company has not responded by any means. And as a funny response, the customer care representative says that he cannot do anything in this matter, as he needs customer ID for any sort of queries and not order number. 1) Also when I am asking them to cancel the order they are saying write a mail we will cancel after a month. 2) I asked the representative name, he said he cannot reveal. 3) I asked a solution, he said to call the Customer care the next day. And on the next day, they gave the same answer to contact the Customer care after a while. Questions: 1) Is this the way they acheive their profits...??? 2) and I came across the internet that there are many compliants in this same issue. Which means the company does not have a continuous improvement plans in place. With that is it worth to invest on this product...??? 3) With this such poor customer care service, How will i get a proper response throughout the days i retain their connection (if at all thats been delivered). Kindly look into the matter, as the company may be cheating to other clients as well. With Regards Karthikeyan .E
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