Videocon D2H — why to pay in network issue

Address:

New Delhi, Delhi

it is very strange for me to know that customer has to pay the visit charges even in case of network issue. Customer care agent Chaya not even told me that i have to pay the visit charges if i have a network issue she even disconnect my call. It is very strange as network is not in customers hand how can they charge us for the thing in which we cant do anything.