Videocon D2H — YOUR ENGINEERS DO NOT RESPOND TO EMAILS & REQUESTS OF YOUR OWN CUSTOMER SERVICE

Address:

Pune, Maharashtra

Dear Sir, I am a very small customer of your LARGE organization with Customer ID[protected]. I use your D2H service. This is to bring to your attention that I am deprived of D2H service since 22nd of this month and at least 10 times I have contacted your customer service and in last call they briefed me that they are not able to handle this as your engineers are not responding to to their requests. Possibly, they work as an eccentric part of your organization and they just work like other govt officials, the kind of service we are very well aware of. CHRONOLOGY: 22nd June: My D2H service went dead (No Signal) 24th June I contacted at 11 AM, First they try sending some signals then I was assured it will be done and raised request has been raised work order #33892543 25th June: Early 1:30 in morning, I dialled in again. Got a response that it will be done in 1st half of the day. 26th June: I call again and ask to connect with senior officer and got response with new complaint #[protected] with assurance to resolved till June 26, 2015 06.46PM 26th June:, I called in afternoon and try to check whether request will be close today and got response that due to rain engineers are busy. You can check in pune from last 02 days there is no huge rains. I ask them to connect to senior officer and got response with new complaint #[protected] with assurance to resolved till June 27, 2015 04.22PM You have all details. I urge you to verify From the series of events, you can guess, how amazing and satisfying your customer care has been to me. I understand there is always a deliverable slide in customer service industry. However, there is always an approach to it. If this is customer service, then I can certainly say definition of customer service is rather REDEFINED, at least for your organization. To my shock, it is unbelievable that your engineers act as a separate department likes a govt office and possible, they do not have any interconnection. This is not customer service, rather EXPLOITATION and your guys are doing it successfully. Please check on my account and possibly, you will find the facts I am writing to you in a hope that someone in your organization can look into this in a responsible way. Leaving it up to your choice. You are an entrepreneur and you understand business far better than I do. Alas! I missed on many occasions, I have told your customer service agents that if it keeps going on like this, I have to contact your CEO. Trust me, they just do not care !!! Exactly same way as we see in Govt. Office and they strictly adhere to their self defined work ethics. WHY SHOULD I TAKE ANY STRESS AND INCONVINIENCE FOR A SERVICE FOR WHICH I AM PAYING TIMELY. ARE YOU GOING TO SPARE ME IF I CAUSE YOU A TROUBLE FOR YOUR MOST DESIRED PAYMENT? Frustratingly yours, -- Swapnil Jadhav #[protected]