Videocon — Dish antenna not provided while relocating out of MDU

Address:

Chennai, Tamil Nadu

I took Videocon D2H connection in November. I was in an apartment where we had MDU connection (common antenna for everyone in apartment) and I was not provided a dish separately. But I have paid full amount and took the connection. I requested for a dish and they refused to provide stating that I will get it free of cost when I relocate. But last week when I relocated, I'm being asked for Rs.750 in addition to the Rs.250 for installation. I have called customer care multiple times and called different people so far, but still dish is not provided and connection is not installed in new place. In Videocon's website, they have mentioned that a new antenna will be provided when we move out of MDU : http://www.videocond2h.com/WSC/mdu_faqs_19.aspx But customer care and installation people are talking in contradiction to this. Please avoid or be careful while taking Videocon's DTH connection.