[Resolved]  Videocon DTH — HD New connection not working

Address:

Chennai, Tamil Nadu

From day1 onwards the videocon dth hd service was not working. I have registered complaints with videocon dth and service engineer visited and checked and still nothing works. And I asked for refund of my new connection payment INR 1950, but the call center supervisor, manager, senior manager just hang up the phone call. When speaking with customer executive, he/she tell me that the complaint will be addressed only after 5 days, if asked why, then they simple tell "I don't why". And If when speaking with a supervisior(bhavani), he / she tell me that they will speak with service team and get back within 1 hour, after 1 hour they tell me that the service team in my area will call me and come to visit to rectify the problem, but still 15 days no one visited to resolve the problem. And later if I ask to connect the supervisior (bhavani), they tell me that she is not available in the office. When speaking to manager, he / she just hang up call. My TV lost HD capability due to videocon dth setup top and repaired it for INR 3000. And Pen drive which is used for recording in videocon dth, is not reusable with desktop / laptop, it just got struck.