[Resolved] Videocon — Facing No Signal Error | |||
I am Videocon D2h customer and my customer ID is :[protected]. I am facing no signal issue since yesterday. I called your customer service many times but still didn't get any response. After trying so many times finally i had a word with your customer service representative and he asked me to pay Rs 170 to your technician. I am unable to understand why i need to pay this extra amount. This is not my fault, then why do I need to pay this amount and if i pay the amount this time, then for how long this amount will be applicable or do i need to pay this amount everytime whenever i face such issues? Could you please explain and revert me with a good acceptable solution as soon as possible. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Maya,
Please be informed that your product warranty is of 1 year and the installation warranty which includes the service visit charge is of 1 month from the date of activation. We understand that since the installation warranty is expired you will be charged Rs 170/- for an engineer visit. In case a product swap is required and if the product is covered under the product warranty then swapping charges and service visit charge will not be applicable. We request you to please click on the link given below for more details regarding service charges: -
http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf
Warm Regards,
Videocon D2H
Please be informed that your product warranty is of 1 year and the installation warranty which includes the service visit charge is of 1 month from the date of activation. We understand that since the installation warranty is expired you will be charged Rs 170/- for an engineer visit. In case a product swap is required and if the product is covered under the product warranty then swapping charges and service visit charge will not be applicable. We request you to please click on the link given below for more details regarding service charges: -
http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf
Warm Regards,
Videocon D2H
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+91 73 5587 3558
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Still dont understand why we should pay for their signal problem.