[Resolved]  Videocon — Faulty product & poor Service

Address:

401107

Dear Team,

We purchase Branded electronics for comfort and peace of mind thinking it’s been designed and tested by expert engineers for better user satisfaction. But Videocon proved consumer expectations to be wrong by continuing delivery of faulty product to consumers.

I have purchased 2 A/c’s with Model code- VSD55, and used at two different flats. One is for regular use and other was sparingly used.

Suddenly one of the A/C stopped working with Error Code E6, which is very well noted on User manual. Error code recorded in User Manual clearly suggest the error is common and frequency of such codes are high. My query is, if Brand engineers have noticed such frequent repetitions of this error why are steps not taken to rectify the product, instead of end user approaching you post facing the difficulties.

As this A/c was sparingly used I faced this code after expiry of warranty. Also the error in not due to usage nor forms a part of normal wear and tear, if my observation is correct then it’s definitely a product failure and should be rectified with no extra cost to user as its noticed from the time of manufacturing and noted in Manual.

Not only product but also service I experienced is pathetic.

My complain number THA[protected] was registered on 22 Aug, but nobody turned back or contacted me for attending the complaint. After waiting for two days I contacted your Engineer(as per contact number received on SMS) and was surprised to notice he was not aware on my complain been allocated to him, but after several explanation he agreed to attend the complaint today ie: 25th Aug at 10 Am. As its working day I had requested him to abide with timings as I have to attend office after he finishes his job. Today I called him at 10 am to understand his location and had to explain all things what I narrated yesterday as he forget todays appointment, but on REQUEST he agreed to visit my location by 11.15 and he turned up only at 11:45 Am and explained reasons for delay.

My query is why should a consumer do such coordination even after paying for Brand product, and what is brands responsibilities in closing registered complain. Believe me such service and quality will force consumers to prefer local products where customers are mentally prepared for poor OR no service at least we save money what Brands take away from us.

Overall I have experienced poor product and service, and expect to get things attended and rectified without any further hassle or escalation.


Warm Regards,
Satyavan Tiadi
Regional Motor Claims Manager
Bajaj Allianz General Insurance Co Ltd
Mob: +91 [protected]