Videocon — Faulty product no repair/exchange

Address:	400104
Website:	videocon

Dear sir, my name is Sachin B. Gholap. 19/12/2014 i purchased a videocon mirage plus LED Tv(model no. VKC40FH-FDA) on the name of my brother in law nikhil k. kadwe. In the month of october tv started showing dotes on the screen so i called videocon ccare and complaint about the same date :- 28 oct 2015 compliant NO. MUM[protected] . mechanic came to my house and inform that part is faulty so we have to change it the person will came to u r house to take delivery of tv for repair in next 2 days but no one came. After i called to area incharge [protected] he inform me that the part is not available so we will provide u new set of television in next few days and after few days they called back and inform me that same tv set is not available so we will provide u new tv set but price of that tv set is high so u have to pay difference amount[protected] or else visit vijay seles and ask them for new tv only vat[protected] have to pay i dinied so they inform me that 2 option is only u have and or else u have to mail on a specif email id for complaint but the person also did not provide me that complaint email address. after few days i called back again to same are manager he inform that no other option u have to pay money for new tv set. i cant pay money for new tv set .i want my tv to be repair it is in warranty of 3 years. till now there is no any action from videocon company and services person also not giving proper solution please help me with this