Videocon — Faulty product of videocon

Address:	400060
Website:	www.videocon.com

I purchased a Videocon washing machine from vijay sales on 10th April 2016. The sales person of the vijay sales said that "anything happens to the washing machine. We will take the responsibility and the customer will not have to call the videocon company and need not worry as well." just after 2 to 3 days of purchase, I immediately raised a complaint as my washing machine was faulty. I reported the problem the problem to the vijay sales customer service, they noted down and there was no reply for a week. After one week I again called up vijay sales for the status of the complaint. Then they book a technician visit for that faulty machine. Technician came & inspected the washing machine and said that washing machine is faulty. He said that I will get a call back from videocon company. But probably I did not recognise the call from videocon hence I missed their call. So they closed the conplaint without resolving the issue. Again I called vijay sales and logged a fresh complaint. Again the technician came and said the same thing that washing machine is faulty and he was insisting to repair it. But I denied it because I purchased a brand new product and not a refurbished product. On 29th April 2016 morning I got a call from videocon company that I will not get a replacement for that product and instead I will get a repair for the same. So again I denied. They are not ready to replace my product and say that I have made the delay in replacement procedure. Instead they themselves made the delay, vijay sales and videocon. Vijay sales took a week’s time to book the technician visit. And then videocon technician came after two to three days and just because I did not answered their one call, they closed that complaint but they couldn't call me on my alternate number and did not even called me twice. And then the same procedure again technician visit. Now they are not ready to give me replacement for that product as they gave me a faulty product.

Fault is that, there is leakage in the spinning tub of my washing machine. They want it to be repaired as for them it’s a minor issue and not a major. But as a customer for me there is no minor or major. I have purchased a brand new washing machine so it should be proper. Nor with major or minor faults in it. Request this department to help me with this.

30th April 2016 another technician came from Videocon Company to inspect the Washing machine. There are two pipes on the upper side of the washing machine and it is written on it (Hot Water on one pipe and on the other pipe it is written Cold water). I normally use cold water when I start the machine. The technician who came today for final inspection, says that those pipes should be used as follows (Hot water pipe is of Wash Tub and Cold Water pipe is of Spin Tub) It is clearly mentioned and written in user book manual that While using cold water please use Cold Water pipe and while using hot water use hot water pipe. But this genius man is trying to fool me. When I plug a water pipe into Washing machine’s cold water pipe and keep the knob towards wash Tub the water starts leaking in Spin Tub. Whereas My Sister’s husband has purchased the same washing machine on 08th April 2016, just two days before my purchase(Same model, brand etc.) He doesn’t face such issue with that machine. Than how do I face this issue with the washing machine I have. On this topic this genius technician who came today for final inspection says that “Sir, may be this is the updated which you have received, within two days they updated the entire model, says the features of this washing machine are different. He called up his senior Mr. Rajesh and started asking that if we done any changes. So this is how Videocon Company tries to fool Indian customers. This is the reason why people prefer outsider brand but not Indian Brand, because people know how good Indian brand customer support is. I am not asking for any money, instead I just want a replacement for the faulty / refurbished product I received at a Brand new cost.

Anyways this is worst customer experience I ever had. Today I understood that never go for Indian Brands. Instead I can trust outsider brand. I will never ever suggest my friend or any of my family to buy Videocon products and not buy any product from Vijay Sales as well.
BAD EXPERIENCE OVERALL.