Videocon India — Arrogant/Not responding properly

Address:

Krishna, Andhra Pradesh

we purchased videocon vap243I in the year 2012, till 2014 decemebr the fridge worked fine but in december 2014 suddenly the fridge stopped cooling, registered the complaint with customer care and they attended after one day and resolved the issue by changing a small circuit located near the left side of the compressor and then problem resolved, they charged around 700inr for that part.As we are from another nearby location the service guys took money additionally even though they said free service would be done by the company during customer care conversation, again in feb 2015 fridge stopped cooling the same way, this time i requested the service guys at vijayawada to attend and repair the fridge, even though its been just 2 months when they last serviced, again the same problem cropped up but the service center people were arrogant and proloned /avoided attending the call, they kept like that 4 days and as refrigerator is the neccessity i got mine repaired with the help of lg service technicians at my place, this time also the same part which videocon guys changed earlier got spoiled but to my dismay the lg technican sourced the original one and just took 50 inr for the brand new same component, where the videocon people charged 700inr and service charges extra.Also the videocon people after my first service repeatedly called me to take AMC (annual maintance for arond 1100inr which i denied ), my earlier lg refrigerator worked 12 years without giving a single problem, but this videocon within 2 years started giving trouble, the refrigerator quality is of very poor standard and not at all acceptable compared to the competition and who would buy an AMC for 1100inr that too for each year when the fridge itself costs around 13-15k inr, disgusting experience with videocon, i never recommened anyone to buy their products, they are of inferior quality and cant be matched with the other Indian player like Godrej or their korean n japanese counterparts Byebye videcon stop selling AMC and robbing customers. try to make good quality products I used to have videocon RC14 2 in One tape recorder during my childhood its the best at that time toshiba was behind videocon now this company is really nothing at the technology front its my mistake buying their product again trusting their brand i even using videcon d2h HD the interface of which is pretty slow and i m not gonna use any videocon services from now onwards Bubye videcon