Videocon India — Faulty 40" LED Videocon TV with defective panel & poor customer support

Address:

Ghaziabad, Uttar Pradesh

I had purchase a Videocon LED 99 cm VKZ39FH from Croma Retail, Pacific Mall, Sahibabad, Ghaziabad – 201010 on 4th April 2015. The details of the purchase are as below: Invoice No. SLF02A[protected] Videocon LEDTVVKZ39FH09XAF Product Serial No.[protected] Videocon sent a person for demo on 7th April 2015. At that time our DTH setup box was not working as the service provider had blocked it. On using the TV we found that there was no picture in half the panel. We lodged a complaint (no. GHA [protected]) with Videocon customer care on 10th April 2015. The engineer came from Videocon today and informed us that the panel needs to be changed. We do not want a panel change on a brand new product with a defect. We want the TV replaced. We request you to get the TV replaced at the earliest.