[Resolved]  Videocon India — Refrigerator having repeated defects

Address:

Pune, Maharashtra

Dear Sir/Madam I purchased a Videocon refrigerator 235 lit Model no.VAE 243 from Pune on 10 March 2012 because of past experience of previous good and dependable product. I am sorry to share with you that within 2 years &3months of careful use the same developed its first defect in July 2014.Complaint no. PUN [protected] was lodged and after lot of effort & persuasion the same was repaired & delivered after almost 20 days to a month at a cost of Rs 3000=00.The reason of defect was a new looking defective part. I was made to pay for defective part, gas filling charge as well as service charges.To my horror after few days it developed defect again. On telephonic request it was attended to. Again in August 2014 within one month the refrigerator has stopped functioning. A fresh complaint has been lodged vide Complaint no. PUN [protected] on 18 Aug 2014 & again on 22 Aug 2014 vide Complaint no. PUN [protected]. An aproximate estimate given is about Rs 2000=00 because a new component has become defective.I fail to understand as to why a customer should be harrased by the company for not being able to deliver good quality product & also made to pay for replacement of successive defective parts and also service charges alongwith misc charges amounting to nearly 1/3rd of cost of a new refrigerator. My contact no. & details are available with you in complaint details. I request to attend to my complaint at the earliest and rectify without any fresh charge failing which the said product of your company will become a libility to me.My Email address is amitabha.[protected]@gmail.com(to be kept restricted pleas). Thanking you in anticipation Yours sincerely Amitabha Ghosh