[Resolved]  Videocon India — Replacement of Compressor of Kelvinator Refrigerator Model KGE193/2011 purchased on 16/06/2011

Address:

Patna, Bihar

To
The Managing Director
Videocon India


Subject- Replacement of Compressor of
Kelvinator Refrigerator Model KGE193/2011 purchased on 16/06/2011 from LOKVANI,
Boring road, Patna.


Sir,

This is to bring to your kind
information the fact that the above refrigerator purchased from above
company/shop is running faulty due to compressor problem as per your local
representative mob. No. [protected].


That in spite of my repeated request
he is saying he would not be able to replace the compressor without warranty
card which is unfortunately missing. That the matter is lingering for one
month.


That the other warranty card with
company seal is stuck on my refrigerator. That I have bill/cash memo of the
refrigerator also.


That I have talked to your one more
representative on mobile no. [protected] today itself but he is also refusing to
replace.


They say that company would not pay
them for replacement unless we provide them warranty book. Now is it a crime if
my warranty book is missing? Now what is the relevance of warranty card that is
stuck on freeze even today? Now what is the relevance of bill that is with
me?


I hereby request you to kindly
replace the compressor at the earliest as company has been taken over by you. I
will feel sorry if I a m forced to go to the other right forums as well as take
the help of media if I am further harassed for a rightful matter.


Hoping for rightful gesture &
cooperation.


Thankfully yours,


Sudhanshu Kumar,

396/1E, Hanuman Nagar, Kankarbagh,
Patna-800020