Videocon India — Request for immediate action on a faulty LED TV bought from your local dealer Vijay sales.

Address:Mumbai City, Maharashtra

Sir, I would like to bring to your attention that the TV model Videocon DDB LED VJU4FH-FDA of Videocon company, bill serial number (N[protected], which I purchased on 02nd Jan 2015 from vijay sales vashi; seems to have had a problem within 6 months of its purchased day. The TV not showing any video or picture. It is just blank screen. Your local sales office sent an engineer twice, at first time he said there is panel problem expert person will come to fix this issue after that second engineer came and said picture tube gone need to replace. He took t snaps with him but the defect is yet to be set right. It may be a manufacturing defect and a thorough examination is required. I have been told that within 2 days the problem will get resolved but since last 8 days no progress on my complaint. It causes very high inconvenience to us. My complaint number is THA[protected] registered on 29th June 2015. I would like to have this problem fixed quickly please. I will be happy to get it changed/ replace with new tv. I shall be grateful for immediate action. If I do not hear from you within next 2 days, I will lodge a formal complaint with Consumer Affairs in my state. You can contact me on [protected] to discuss this matter further. Yours faithfully
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Dear Vishal1721,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@vgmail.in.

Regards,
Online Team
Videocon

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