Videocon India — washing machine complaint not attended

Address:

Gautam Buddh Nagar, Uttar Pradesh

I BOUGHT VIDEOCON WASHING MACHINE MODEL NO. VS76RSGL ON 10/10/2010 FROM M/S KAY DEE AUDIOVISIONS PVT LTD, NOIDA.THERE WERE LOT OF COMPLAINTS ARISING IN THE MACHINE EVERSINCE I BOUGHT IT.BUT THANKFULLY MOST OF THEM WERE RESOLVED. IN APRIL 2015 THE DRAIN KNOB OF THE MACHINE GOT FREE AND IT WAS NOT POSSIBLE TO DRAIN THE MACHINE SO THE MACHINE BECAME UN-USABLE . I LODGED A COMPLAINT ON CUSTOMER CARE NO[protected] IN APRIL ITSELF. AFTER 1 WEEK AN ENGINEER VISTED AND INFORMED THAT DRAIN KNOB NEEDS TO BE REPLACED AND THE SAME WILL BE DONE IN 2-3 DAYS.I WAITED AND WAITED AND STILL WAITING BUT THE PART HAS NOT BEEN REPLACED TILL NOW. NOT ONLY THAT NO ENGINEER EVER VISITED AFTER THAT NEITHER ANYBODY CONTACTED ME ON TELEPHONE AND TELL THE STATUS OF MY COMPLAINT. IN BTEWEEN I REGISTERED MORE THAN 20 CALLS ON THE CUSTOMER CARE NO BUT NO ENGINEER ATTENDED MY COMPLAINT. ON 6TH MAY 2015 I ONCE AGAIN CONTACTED THE CUSTOMER CARE NUMBER AND I WAS GIVEN THE NUMBER OF Sr CUSTOMER ENGG. NO [protected]. I REPEATEDLY TALKET TO HIM AND HE KEPT ASSURING ME THAT SOMEBODY WILL BE SENT TO ATTEND THE COMPLAINT BUT NO ONE EVER ATTENDED.FINALLY I RECEIVED A MESSAGE THAT MY COMPLAINT IS CLOSED AND THE RESAON BEING “HOUSE FOUND LOCKED”. IT MAY BE INFORMED THAT MY HOUSE NEVER REMAIN LOCKED AND SINCE LAST ONE MONTH I MYSELF IS ON LEAVE AND PRESENT IN THE HOUSE. SO THE CLAIM OF THE ENGGINEER IS BASELESS AND COMPLETELY FAKE. CAN YOUR ENGINEER PROVE HIS CLAIM. SIR THERE ARE CCTV CAMERAS INSTALLED AROUND MY HOUSE AND THHIS FACT CAN BE EASILY VERIFIED FROM THE FOOTAGE. SIR, THE ENGINEERS OF THE COMPANY ARE NOT DOING THEIR DUTIES PROPERLY AND THEY ARE THUS MALIGNING THE IMAGE OF THE VIDEOCON BRAND. I AM NOW FED WITH THE VAGUE RESPONSES GIVEN TO ME BY THE PERSONS ON CUSTOMER CARE NO. SO I AM NOW SERIOUSLY CONSIDERING DUMPING THE MACHINE AND LOOK FOR SOME OHER GOOD BRAND WASHING MACHINE. IN THE BACKDROP OF PRESENT COMPLAINT I WILL VOW NEVER EVER TO BUY ANY VIDEOCON BRAND PRODUCT IN MY LIFE. I REQUEST THE COMPANY OT LOOK INTO THE MATTER AND TAKE IMMEDIATE CORRECTIVE MEASURES BEFORE ITS TOO LATE. DIWAKAR JOSHI B-106, SECTOR-36, NOIDA [protected]