[Resolved]  Videocon Industries Ltd. — Complaint for defective water heater

Address:

Ghaziabad, Uttar Pradesh

Date: 11/11/2013

Videocon Industries Ltd. (Unit: Kenstar Water Heater)
14Kms Stone, Aurangabad – Paithan Road,
Chitegaon, Dist – Aurangabad – 4311005
Ph No.[protected]

Sub: - Notice for refund of money for defective Kenstar water heater

1) That I purchased a 25ltr Kenstar Water Heater (having serial no.[protected] on 28th November 2011 from an authorized reseller Bhatia Enterprises located in Shopping Plaza, Shipra Suncity, Indirapuram, Ghaziabad product carrying warranty of 24months for as a whole component & 72 months for water tank.

2) That within 3 months of purchasing this device, water started leaking from this device. First Complaint was lodged at customer care on 2nd February’2012 (Complaint No. GSA[protected]) & it was repaired by service Engineer. But ever since buying this product there have been some or other faults with this water heating device at regular interval like leakage of water, heating element got damaged, neon indicator is not working, auto cut off has failed etc.

3) That within 20months of purchase, I have lodged the following complaints with customer care to repair this defective device:
i) Complaint No. GSA [protected] on 2nd February’2012
ii) Complaint No. GHA [protected] on 31st August’2012
iii) Complaint No. GHA[protected] on 12th November’2012
IV) Complaint No. GHA[protected] on 12th February’2013
v) Complaint No. GHA[protected] on 8th April’2013
vi) Complaint No. GHA[protected] on 6th June’2013
vii) Complaint No. GHA[protected] on 10th July’2013
viii) Complaint No. GHA[protected] on 24th Sept’2013
ix) Complaint No. GHA[protected] on 15th Oct’2013

4) That the old defective Kenstar water heater was replaced by a new one on 27th July’2013 but after using the replaced water heater for around two months same water leakage problem has started.

5) That on the basis of my recent complaints in customer care on 24th Sept’2013 (Complaint No.[protected]) & on 15th October’2013 (Complaint No. [protected]) several service executives (Jameel, Mr. Vijay, Mr. Manoj etc.) have visited to attend my complaints 5/6 times for repairing this faulty device.

6) That the problem of water leakage is still remaining unresolved, service executives are unable to repair the faults, water is still flowing out of the water heater. They are wasting our time & Customer care is closing / cancelling the complaints without resolving my issue.

7) That me & my family have suffered a lot due to this faulty device since the day of purchase ( 28th Nov’2011) of this defective water heater, half of the period since buying this instrument, it hasn’t worked due to some or other faults in it. Due to leakage of water in electric component, short circuit took place in main MCV of my house, which causes financial loss to me for replacing the entire MCV set. Always there is a risk of electric shock in entire pipe line due to leaked water from tank & all the family members are endangering their life.

8) That I have given enough of opportunity to resolve problem in water heater through repair, replacement of components & even for replacing with a new one but my problem still remain unsolved, all the efforts to restore this faulty device have failed.

9) That you are requested to repay my purchase price of Rs. 7, 400/- (Rupees Seven Thousand Four Hundred Only) for this defective water heater without further delay. Failure of which within 15 days of this notice I will leave out with no option but to approach consumer court of local jurisdiction in order to establish my right as consumer.

Thanking you
Warm Regards

Dhruba Jyoti Deka