[Resolved] Videocon Industries Ltd. — Damaged washing machine-Videocon careen 6.2KG | |||
We had Purchased a fully automatic Front load Washing machine model No.-Careen, WM VF62CAWH-CSN-White colour from your Aurangabad(seconds) Adalat Road outlet..on 10th Oct13.. Where he has given DEMO without water, The shop sales person claimed It is model which is Discontinues currently(but new in condition) and hence in Good faith, Placing trust on Esteemed Brand like Videocon I purchased it by paying 11K upfront cash.. And we were trying to get it Installed by your service person in Pune, we were informed by him that the DRUM is damaged and PCB is also not working, which means a defective washing machine has been Thrust on us, we do not expect this kind of product “Damaged” from a leader like Videocon.. We have been using Videocon products sine a long time..and this is the first time that we have come across such service from you, we are dismayed.. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Videocon Industries Ltd. customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I HAVE A VIDEOCON CAREEN 6.2 KG WASHING MACHINE PURCAHSED IN 2011. ON 30TH APRIL 2015, A POWER SURPLUS WAS OCCURED IN OUR WHOLE BUILDING AND WITH THIS MACHINE, MY SAMSUNG LED TV, 3 FANS, 1 GODREJ REFRIGERATOR WERE LOST. ALLS PCP/MOTHERBOARD WERE AFFECTED. AROUND 2-3 RD MAY 2015, I DOCATED COMPLAINTS IN EACH COS CONSUMER CARE AND WITHIN 3 DAYS ( TV, FRIDGE, FANS) ALL THE SERVICES DONE CHANGING MOTHERBOARD, PCP ETC. BUT TILL NOW, VIDEOCON SERVICE CENTER DOES NOT SUPPLIED THE PCP (WHICH WILL BE COST AROUND 8 K AS PER THEIR ESTIMATE AND I READY TO PAY) TILL DATE. ON 3 RD JUNE A PCP ARRIVED BUT SAD TO SAY THAT IS FOR CAREEN PLUS MODEL, NOT FOR MY MACHINE. SINCE LAST ALMOST 2 MONTHS, MY MACHINE LYING IDLE AND SUCH A REPUTED COMPANY FAILS TO SUPPLY THE SPARE PARTS OF SUCH A COSTLY MACHINE. MY MOB NO [protected], NAME - IMANKALYAN SARBAJNA, AREA- BHADRAKALI, PIN-712232. CONCUSUMER CARE IN EVERY TIME TOLD ME TAHT THE PROBLEM WILL BE SOLVED BY WHEN GOD KNOWS.
Reply
i finally sold the machine at rs 500 to scrap dealers. videocon co failed to supply pcp. local mechanic somewhat repaired and the machine last around 1 year before final breakdown. even so called engineer from videocon failed to locate the problem in pcp rather repairing that. i brought IFB machine which is doing great. in the stated power outrage another IFB machine was lost which was 8 years old but co supplied the parts. same story about my godrej fridge. videocon is a false and fradulant company.
Dear Imankalyan Sarbajna,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105