Videocon — Pathetic service and unethical behavior both customer care associate and service engineer

Address:

Kolkata, West Bengal, 700035

I have purchased videocon ac dated 11/05/2016. at the time o[censored]nboxing i noticed that ac remote has some display issue. i immediately raised a complaint against it. 1st time service engineer visited my place and he tries to fix this by opening the remote but he couldn't fix this.in that time he made remote condition horrible. he told me that he'll inform main office to replace the remote. but after one day my complaint got cancelled without my confirmation. i called customer care and they informed me that my issue has been solved. again i requested customer care associate to reopen the complain and inform nirmal ([protected]) the number is provided from customer care. i called him and he assured me that my issue will resolved. again service engineer came and take a look at the issue and he told he will replace the remote within a week. after a week i called that guy and he told me that me issue is now taken care by some other service center. then i called nirmal and informed him again the issue and he said that that provider is no longer associated with them so i have to raised another complain. again i raised one complain ref no - kol[protected] and response code is r27435 dated 02/07/2016. till today no body came to replace the remote.
I never faced this kind of pathetic service from any other provider. no i consider that videocon service is as bad as anything and customer care associates are same too. as i requested him to transfer the call to supervisor same guy received and told me that he is the supervisor. i never ever recommended videocon name anyone and really its my poor choice to choose the brand.
If possible then please take an action against them and please contact me if you need any information.