[Resolved] Videocon — Plan changed by videocon without any information to customer | |||
Sir, My sel[censored]mesh sharma, video con customer id[protected] and my existing plan is running @rs. 283. Yesterday i received a massage on tv screen to recharge your d2h before 21/05/2016 and your remaining balance is rs. 41.73. According to above massage i rechage my d2h account with rs. 302 at 8.28 pm approx and received a massage from video con d2h (Cust id 49975607 recharge with rs.302, balance rs. 343.71, due date 19/06/2016). Respect of received massage i call to customer care representative for the reason of change of plan (Talk with customer representative (Supervisor) mr. Hitendra vaghela. Not satisfied from his reply. So, please look in to matter and set my earlier existing plan as early as possible. Thanks & regards Umesh sharma Customer id: 49975607 Mo. No. [protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
 8 Comments | |||
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My request for relocation of videocon d2h is pending since 12.07.2015 and after vigrous followup with call centre and submitting feed back on the site of Videocon I could not get my d2h intalled till date. My consumer id is 57805639. Dear Umesh,
We have already validated your concern about the package change and found that the subscription package was changed to “New Gold Sports pack” over the IVR on May 17, 2016, when you had called at our helpline from your registered mobile number.
Please note that the package was changed by you over the interactive voice response unit by selecting the required option ( 1 ) and there was no manual intervention from our side. As per the package change policy any package has to be subscribed for minimum 1 month i.e. 30 days. Hence we are unable to make any changes at this moment.
Warm Regards,
Videocon D2H
We have already validated your concern about the package change and found that the subscription package was changed to “New Gold Sports pack” over the IVR on May 17, 2016, when you had called at our helpline from your registered mobile number.
Please note that the package was changed by you over the interactive voice response unit by selecting the required option ( 1 ) and there was no manual intervention from our side. As per the package change policy any package has to be subscribed for minimum 1 month i.e. 30 days. Hence we are unable to make any changes at this moment.
Warm Regards,
Videocon D2H
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H