Videocon — Refrigerator

Address:	122002
Website:	Videocon.com

On 18-may-2016, at 6:02 pm, pramod arora wrote:

dear mr mehta

thanks for your mail.

as earlier informed, i have lost the invoice copy. The refrigerator was bought online through gobol and i spoke to them for a duplicate copy. They have informed that they have stopped dealing with videocon refrigerators and do not have any available records of old invoices.

i am herein attaching below picture for your reference :


the above picture suggests the procurement from gobol.

besides this, i do not any further records and cannot get the invoice from gobol since their relationship with videocon has ended/terminated.

i need the refrigerator's compressor to be replaced immediately without any further delay.In case the above with gobol printed does not help and your company policy suggests that you should charge the customer for a product in warranty, please go ahead and get it replaced and i shall pay the amount due. Ir respective, i need the compressor replaced without any further delay.

best... Pramod



sent from my iphone

on 16-may-2016, at 4:47 pm, pankaj mehta wrote:


dear sir,

as per company policy we need purchase proof (Invoice) for replacement of
compressor so, kindly request you pls arrange your invoice.

so, we can close your issue asap.


thanks & regards,
pankaj mehta
dsc manager faridabad
cnt no. :[protected]




— original message —
from: pramod arora [mailto:[protected]@hotmail.com]
sent: monday, may 16, 2016 4:24 pm
to: pankaj. [protected]@vgmail.In
cc: saurabh. [protected]@vgmail.com
subject: kind attention

dear mr mehta

hope you are well!

let me begin by suggesting that it's very disturbing and saddening to get
such a callous and undeserving behaviour from videocon representative
towards such a small request.

would have refrained to mark the cc but was not left with any choice. Let me
give you the chronology of events as they occurred once again for your
benefit :

1. Based on multiple complaints for my refrigerator vpl60zps, finally your
engineer vijay (Reference no gur[protected]) visited and checked the
refrigerator. He informed that the compressor which is in warranty needs
replacement, which he suggested would be done by the company by saturday or
monday.

2. Called vijay on saturday to confirm the schedule for saturday or monday
to which he informed that he needs the purchase bill for the refrigerator.
informed him that i have misplaced the bill. He suggested, that he would not
be able to replace the compressor in warranty without the bill and i would
need to speak to his seniors and he messaged me your number.

3. I called you up and you again repeated that you would need the purchase
bill to replace the compressor.

4. I requested you to send me a mail to the effect that you need a copy of
the purchase bill to do the replacement of compressor in warranty and you
responded that you would do so in some time.

5. Followed up multiple times but am still to receive the mail.

mr. Mehta, i never argued and was always pleasant on the phone fully
appreciating your position and the policies that you adhere to. My only
request was to get a mail from you that without the purchase bill, you would
be unable to do the replacement of the compressor.

i am sure that you can send a mail to the effect so that i can take up the
matter appropriately.

again, let me re assure you that it's a matter of principle and not the cost
that bothers me. Your not picking up the phone and a a completely callous
and brazen attitude deserves some correction and hopefully, post this mail,
i can expect a mail and a call from you as due regards to customer service
that brands believe in and deliver.

best wishes

pramod arora


sent from my iphone=